Job Description

Qualifications and Skills

• Customer Service: Ability to manage customer queries and provide effective solutions promptly.
• Communication Skills: Excellent verbal and written communication skills are essential to interact with clients and team members.
• Problem Solving: Competence in identifying issues and troubleshooting them efficiently to ensure customer satisfaction.
• Attention to Detail: Precision in addressing customer needs and documenting information accurately.
• Time Management: Capability to handle multiple tasks simultaneously and prioritize workloads effectively.
• Empathy: Understanding customer concerns and addressing them with patience and sensitivity.
• Active Listening: Ability to fully concentrate, understand, respond, and remember what clients are saying.
• Multitasking: Proficiency in managing several tasks at once without compromising quality or service.

Roles and Responsibilities

• Manage and respond to incoming calls professionally and promptly.
• Provide accurate information regarding company services and products to customers.
• Identify and escalate complex queries to the appropriate departments when necessary.
• Maintain detailed and accurate records of customer interactions in the system.
• Resolve customer complaints and concerns with efficiency and empathy.
• Follow up with customers to ensure their issues are resolved satisfactorily.
• Assist in training new team members in understanding customer service protocols.
• Continuously seek ways to improve personal and team performance by keeping up with new policies and procedures.

Job Types: Full-time, Permanent, Fresher

Pay: ?15,109.57 - ?26,758.38 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person