Job Description

•Inbound Process Executive Reporting: Team Leader •-
Job Role:
Answer inbound calls and assist customers with their Queries/Request/Complains.

Raise Request & Complaints on behalf of the customer in the CRM tool.

Generate leads and educate customers about new products & their benefits.

Maintain and adhere to compliance guidelines Capture problem indicators, highlight and suggest improvement Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy used

Maintain adequate knowledge levels on products, processes and systems Ensure sales target are met Skills Required:
o Excellent verbal communication skills
o Ability to comprehend, capture as well as interpret basic customer information
o Strong customer service focus
o Knowledge of Banking

•Candidate must understand and speak Hindi Language. •

Job Types: Full-time, Permanent, Fresher

Pay: ?19,000.00 - ?30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Karapakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• 5years: 1 year (Required)

Language:

• Fluent or managable Hindi (Required)
• Good English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Speak with the employer
+91 6382262063