Job Description

Minimum Required Experience : 0 years


Full Time


Skills


communication skills
Escalation Handling
Customer Escalations
Description

About SolarSquare:


At SolarSquare we are building the Home-Energy brand of future India. We help homes switch to rooftop solar and move away from traditional coal electricity. We are a full-stack D2C residential solar brand - designing, installing, maintaining (after-sales) and financing solar systems for home-owners across India.



In 3 years we have scaled to become the leading residential solar brand in India. We are obsessed with quality, customer service and innovating to make it simple for homes to switch to solar. We are looking for leaders to join us in this mission.


Know us a bit better through these links:


• Techcrunch SolarSquare article
• Elevation - Podcast with SolarSquare Founders
• Startup by IIT Grads Helps Indian Homes Run on Zero Electricity, Earns Rs 200 Crore in Revenues
• The Climate Conversations ft Solar Square
• Elevation Capital - SolarSquare

Job description / Responsibilities-

Handling Incoming Calls: Manage and respond to incoming customer inquiries, providing information, resolving issues, or directing the call to the appropriate department.


Customer Support : Assist customers with product or service-related questions, troubleshoot problems, and provide guidance on usage.


Maintaining Records : Accurately log all customer interactions, notes, and details of inquiries for future reference and tracking purposes.


Problem Resolution : Effectively resolve customer complaints or concerns in a professional and timely manner, aiming for customer satisfaction.


Product Knowledge : Develop a deep understanding of company products or services to assist customers more effectively.


Collaboration : Coordinate with other departments or teams to address complex customer issues or escalate concerns when necessary.




Qualifications:-

Communication Skills: Excellent verbal and written communication skills to interact with customers professionally and courteously.


Customer Service Orientation: A strong focus on customer satisfaction, with the ability to empathize and resolve issues efficiently.


Problem-Solving Abilities: Capacity to analyze problems and provide solutions or escalate them appropriately.


Experience Required: - 6 months - 2 years.