Job Description

Who we are looking forIn this role as Officer - Alpha Operations Client Pathways, you will work with State Street teams from around the globe to lead multiple teams supporting the transformation of some of State Streets key middle office clients. You will have leadership and strategy responsibility to oversee and deliver all day-to-day responsibilities of your teams in a fast-paced, flexible and exciting environment. The role will need to initiate and develop good communication and interpersonal relationships with operations, technology and client relationship teams and IT to ensure any change initiatives maintain the high level of service that is currently being provided to these clients. While this role is advertised to be in Bangalore we are open to considering candidates who are also based in Mumbai or CoimbatoreWhy this role is important to usThis is a transformation and managerial position with significant change the bank responsibility within Middle Office Services. In addition to operational and team responsibilities, this role is client facing with senior client leadership, and acts as a primary escalation point for all in scope clients transformation agenda. The candidate should be a hands-on leader who is required to ensure the teams under their responsibility undertake appropriate learning, analysis, documentation and implementation to both internal and external clients, ensure timely response to client-initiated queries, and escalation of any potential risks or issues which will impact our change delivery.What you will be responsible forRole Definition:Managing large projects from the beginning to the end or take over workstreams in complex initiativesPerforming an analysis of internal and external client requests in the project initiation phaseCoordinating deep dives into business requirements to ensure that they are exhaustive and clear to all involved partiesMaking a proposal for the project approachDefining and executing project governanceDeveloping an accurate timeline of project completion to ensure activities get completed within the assignments parameters and manage its executionManaging project dependencies, risks & issuesMonitoring and controlling project progressPerforming administrative tasks as required (e.g. budget, resource allocation, resource monitoring)Supporting project documentation tasks and project reportingAt Officer level we require strong leadership and advanced skills in areas such as:Leading and supporting workstreams in large projectsMaking a proposal for the project approachDefining and executing project governanceDeveloping an accurate timeline of project completion to ensure activities get completed within the assignments parameters and manage its executionManaging project dependencies, risks & issuesMonitoring and controlling project progressPerforming administrative tasks as required (e.g. budget, resource allocation, resource monitoring)Supporting project documentation tasks and project reportingDemonstrated ability to manage, coach and influence colleagues and virtual team members.Cross-cultural awareness and the ability to connect with colleagues globally in a collaborative, open work environment. To serve as a role model of acceptance and flexibility in dealing with colleagues with varying backgrounds.The candidate for the Officer Alpha Operations Client Pathways role will possess and/or be able to demonstrate:10 years + experience in financial services presently in a leadership role, having been involved large scale transformation roles.Understanding of the Corporate Investment Banking landscape, with experience leading transformation initiatives within Financial ServicesStrong Stakeholder and Relationship Management skillsOperations experience program managing large scale initiatives and implementationsStrategic thinker with an ability to effectively partner with Operations and Transformation leads, technology partners and senior managementCreative and analytical ability in problem resolution and troubleshootingCollaborative leadership and work styleAdditional requirementsOpenness to business travel where required

State Street