Job Description

- Implementation

Job location: Madhepura and Bhagalpur, Bihar



• Monitoring the Implementation Plan
• Tracking the deployment work of multiple locations
• Tracking the user training programme at different locations
• Understanding / Self training on the Applications
• Conduct User Trainings at various levels
• Driving application usage of the deployed application in support from team
• Client Communications and management - Incoming & Outgoing
• Manage Customer relations
• Regular Onsite meeting
• Meeting with the client user, head of institution on regular basis
• Handling grievance
• Weekly meeting with head of institution
• Handling the product concerns
• Technical & Process level: Understanding & Analysis of concern
• User level: clearly identifying the type of problem and solving the same
• Billing
• Tracking of every equipment being deployed at clients end having a commercial value
• Coordination with Accounts department for billing for Services/Out of pocket expenses
• Collection of payments within the defined period
• Handling team members
• Review of performance - weekly basis
• Responsible for high level of motivation among team members
• Identifying the weak areas and sorting the same via intra department/inter group support
• Review the daily output/ closure reports
• Weekly review with the team members on deployment plan, user training plan and other exceptions if any.
• Reporting to the Department head
• Status report of activities at different locations viz-a-vis the Implementation plan
• Status of the product concerns
• Status on the client users level of acceptance
• Status on the team members (level of motivation other concerns)
• Explore Business Development opportunities
• Managing clients for taking more references for business development
• Product presentations and demos aligned with Product Head
• Sales Support as required in terms of in product presentations and demos

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?25,000.00 per month

Shift:

• Day shift

Work Days:

• Monday to Friday

Experience:

• total work: 2 years (Required)

Work Location: In person