Implementation Engineer

Year Bengaluru, Karnataka, India

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Implement and help clients implement SmartQ platform products remotely for client
Train the users on the usage of the technology.
Help create user manuals.
Interact with customers and clients on a daily/weekly basis via email or calls or chat regarding various queries.
Manage Customer expectations on the deliverables.
Coordinating and working with the client on multiple levels - decision-makers, site managers and ground-level operation staff.
Understanding the issues faced by customers across different solution platforms provided.
Answer inquiries, resolve complaints and provide information regarding solutions provided by SmartQ in that location.
Maintains ownership of customer issues until problem resolution.
May be responsible for pre-sales and post-sales service to customers.
Knowledge of products, customers, services, policies, and procedures.
Ensure all customers queries are investigated and resolved, escalating issues if appropriate, to the responsible personal.
Documentation for reporting and client communications.

Experience and Skills

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