Job Description

Job Title Implementation Engineer 2Common accountabilities:
- Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
- May have specialized formal education or the equivalent work experience and has the required technical and functional skills and basic knowledge of the business.Specific accountabilities:Analyse customer systems and service requirements.
Identify specific actions necessary to integrate Amadeus products/services.
Establish and manage the product/solution integration schedule.
Determine and document adaptations to Amadeus products and services.
Write functional specifications used for customisation and/or verify that specifications reflect customer requirements.
Guarantee that customised products/solutions meet specified requirements.
Perform the necessary tests on the customized solution before it is delivered to the customer.
Provide functional support and problem resolution to sales and/or customer functional staff.
Support project activities during the implementation.Main ResponsibilitiesImplementation activitiesFunctional support during AAM implementations:

• Provide support & guidance during sales engagement in order to gather customer requirement and define Amadeus solution.
• Analyse customer business processes, systems and service requirements.
• Define optimized solution matching customer requirements
• Identify specific actions necessary to integrate Amadeus products/services under implementation team responsibility.
• Implement and validate customized products/solutions.
• Provide functional support and problem resolution to sales and/or customer functional staff.
• Provide consultancy services to customer in business process, assess product usage and define tailored service proposal, and deliver to the customer.
• Provide post implementation maintenance support.
• - Provide technical/functional consultancy to new/existing customers for Amadeus Reservation Desktop(ARD) product
• - Run customer solution workshops with the airlines in order to identify detailed customization scope for implementation
• - Deliver presentations/demos to the customer on the product / solution
• - Responsible for implementing the Amadeus Reservation Desktop Web and related products
• - Analyse customer systems and service requirements
• - Identify specific actions necessary to integrate Amadeus products/services
• - Establish and manage the product/solution integration schedule
• - Ensure that customised products/solutions meet specified requirements
• - Provide functional support and problem resolution to sales and/or customer functional staff
• - Manage project activities during the implementation.
• - Support solution deployment, integration and validation
• - Manage the entire User Acceptance Testing(UAT) stage while customer validates their business process with the implemented product

Project Management:

• Define the overall migration strategy for a customer. Handle the migration activities, rehearsals, and cutover with the airline. Responsible for the setup of the product in test and production.
• Support project activities during the implementation in the area of expertise (incl. system/data set-up, support to test phases and migration). Support UAT and BPT testing from the airline
• Lead Implementation projects as well as Services projects. Define the overall planning of activities and track progresses through the applicable project governance.
• Liaise with all Amadeus involved teams: ADP, DEV, PDef, PM, Pre-Sales
• Retrospective learnings & Documentation

Other activities:

• Participate to the creation and improvement of implementation processes
• Lead knowledge transfer and industrialization of new Amadeus solutions.
• Participate to the creation and delivery of new Services around Products Portfolio under team activities.

Skills & Knowledge - Technical / FunctionalThe successful candidate will be:

• Service oriented, as he/she will be the main technical interlocutor to the customer team.
• Strong at problem solving and analytical skills (gather data, compile information, and prepare reports)
• Accountability and proactivity
• Interpersonal and communication skills and the ability to work effectively within a multicultural environment
• Good at project management - change management & tracking skills
• Dynamic and good team player
• Customer centric

Specific skills

• Good knowledge of the airline IT business and Amadeus core reservation and Search, Shopping, pricing products.
• Must understand key concepts of airline e-commerce web applications
• Knowledge of Airline fares filling in any Fares providers (ATPCO, SITA etc)
• Basic knowledge of airport and airline operations.

Skills Needed:

• Customer facing, good knowledge of the airline IT business and airlines core reservation and Search, Shopping, pricing products.
• Knowledge of Airline fares filling, fare family, ancillaries, fare structures on platforms (added advantage).
• Must understand key concepts of airline e-commerce web applications.
• Good at project management - change management & tracking skills.
• Basic knowledge of airport and airline operations.

Travel

• 5-10% to APAC

Education and Years of Experience

• Engineer degree or university degree in Computer Science or equivalent work experience (IT).
• Fluent in English
• Airlines , ancillaries, fares and offers,Altea Reservation system (added advantage)
• IATA certifications (optional)
• Work exp : 4-7 years

Diversity & InclusionAmadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Amadeus