Job Description

Position Summary:
The Implementation Consultant, PRO, plays a crucial role in ensuring a seamless transition for our clients as they onboard onto company services. Contributes to the successful implementation and integration of our Payroll and HR Solutions, enabling our clients to streamline their processes and achieve their business objectives. Leads a clients full implementation by understanding their requirements and configuring our solutions to meet their needs. Uses a consultative approach to enable our clients to utilize our solutions to their fullest potential.
Essential Duties and Responsibilities
Collaborate closely with clients to understand their specific payroll and HR requirements and gather necessary data for successful system configuration.
Manage the full scope of implementation, from kick-off through go-live, managing realistic expectations throughout
Partner with internal stakeholders, including Sales, Payroll, and Product teams, to understand our clients business needs and ensure a cohesive implementation process.
Lead client meetings to effectively communicate implementation timelines, milestones, and project deliverables.
Provide training and guidance to clients on how to use our HRIS system effectively, ensuring a smooth transition and user adoption.
Troubleshoot and resolve any technical or process-related issues that arise during the implementation phase.
Maintains Client Space (Customer Relationship Management System) throughout the clients implementation phase by updating project milestones, tasks and collateral.
Effectively transition clients to the Payroll Only service team for ongoing support once they are live to achieve client experience requirements.Marginal Functions

• Attend Webinar, seminars, and other trainings.
• Other ad hoc duties or projects as assigned.

Knowledge, Skills, and Abilities

• Excellent communication and interpersonal skills (both written and verbal), with the ability to establish rapport with clients and internal teams
• Problem-solving mindset with the ability to analyze complex situations and provide effective solutions
• Exceptional attention to detail and strong analytical skills to conduct data analysis and quality control assessments
• Ability to effectively prioritize and re-prioritize as needed to meet changing business objectives and requirements
• Must be able to maintain organization, prioritize, and adjust priorities to balance workloads appropriately with the urgency of tasks.
• Must be able to remain calm under pressure and ensure communications remain professional in escalated or emotionally turbulent situations
• Constantly assesses the neatness, accuracy, thoroughness of the work assigned.

Required Education & Experience

• Associate degree or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.
• At least 3 years of related work experience preferred
• HR/Payroll outsourcing industry knowledge required
• Proficiency in using payroll and HR software, with the ability to quickly learn and adapt to new systems
• Strong understanding of payroll and HR processes, regulations, and compliance requirements
• Proven track record of managing multiple implementation projects simultaneously and meeting deadlines
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Required Licenses and/or Certifications

• Industry certification not required but would be beneficial to the role (i.e. FPC, CPP, PHR, SHRM-CP, PMP, etc.)

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Companys Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHRs Marketplace Partners.Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren\'t just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if youre excited about our roles but your past experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individuals qualifications as they relate to the job under consideration. The Companys policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.#LI-ML1Powered by JazzHR

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