Calling all innovators \xe2\x80\x93 find your future at Fiserv.We\xe2\x80\x99re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day \xe2\x80\x93 quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we\xe2\x80\x99re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.Job Title Implementation Analyst (BA - Banking) - Pune Location *What does a successful Implementation Analyst doAs an IA, you will be responsible for onboarding and rolling out of new clients on our standard integration platform. You will be required to work directly with the client to perform these implementations, consult on the product suite and / or discuss application design. You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks.What you will do:IA will perform implementations for Fiserv\xe2\x80\x99s clients via telephone, e-mail, and web-based contact channels.Deliver professional and timely client/internal communications regarding current implementation/support cases.IA will thoroughly track, organize, and document all product and support related activities.IA will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.Handle mission critical projects during and after implementation.Analyze Network issues, understand the flows and dependencies and discuss it with the Network engineers.Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.Discuss technical issues with business analysts and developers.Recreate problems locally and identify underlying defects.Perform technical evaluation of the defects.Understand the impact of changes across the application.Perform other duties as assigned.What you will need to have:6 -10 years of relevant experienceFinancial industry experienceStrong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date.Analytical skills to assess client business needs, identify solutions, and manage requirements.Work on multiple projects in parallel.Excellent communication skills including written and verbal.Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detailProficient in computer systems and personal computer useKnowledge of business methods and practices in the financial services industry is highly desirable.Ability to work independently and collaboratively.Creative problem-solving skillsStrong analytical and troubleshooting abilities.Basic Qualifications:Bachelor\xe2\x80\x99s degree in information technology/science or related fields6-10 years proven experience with client implementations / services, dealing with internal and external clients.Good troubleshooting skills & communication skillsDemonstrated planning skills.What would be great to haveAbility to exercise appropriate judgment/decision making skills to ensure client success.Initiate and or attend troubleshooting sessions during regular and after hours when needed on priority.Work with internal teams on process improvements.Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables.Incumbents may coach, cross-train, strain, assist, and in general help others as assigned.Who We Are:XD-Configure Digital is a turn-key solution that offers personal and business capabilities under one platform, with an omni-channel responsive design for online and mobile. It leverages a native mobile app and is built on the Experience Digital framework. Configure Digital helps you compete against large FIs and create experiences that allow people to bank the way they want, all while driving greater efficiency for bank employees.Thank you for considering employment with Fiserv. Please:
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