Job Description

Calling all innovators - find your future at Fiserv.


We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title


Implementation Analyst (BA - Banking) - Pune Location### •

### What does a successful Implementation Analyst do

### As an IA, you will be responsible for onboarding and rolling out of new clients on our standard integration platform. You will be required to work directly with the client to perform these implementations, consult on the product suite and / or discuss application design. You will also be responsible for early engagement with Project/Implementation managers from other Fiserv teams and/or clients, identify/help clear roadblocks, negotiate deadlines, define priorities with implementation engineers, and manage risks.

What you will do:

### IA will perform implementations for Fiserv's clients via telephone, e-mail, and web-based contact channels.

### Deliver professional and timely client/internal communications regarding current implementation/support cases.

### IA will thoroughly track, organize, and document all product and support related activities.

### IA will develop and maintain a full understanding of Fiserv products and services and stay abreast of relevant industry trends and best practices.

### Handle mission critical projects during and after implementation.

### Analyze Network issues, understand the flows and dependencies and discuss it with the Network engineers.

### Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.

### Discuss technical issues with business analysts and developers.

### Recreate problems locally and identify underlying defects.

### Perform technical evaluation of the defects.

### Understand the impact of changes across the application.

### Perform other duties as assigned .

### What you will need to have:

### 6 - 10 years of relevant experience

### Financial industry experience

### Strong self-motivation with excellent time management skills, including ability to work on time sensitive projects to meet deliverables by expected due date .

### Analytical skills to assess client business needs , identify solutions, and manage requirements .

### Work on multiple projects in parallel .

### Excellent communication skills including written and verbal .

### Possess excellent organizational and interpersonal skills, with good follow-up skills and attention to detail

### Proficient in computer systems and personal computer use

### Knowledge of business methods and practices in the financial services industry is highly desirable .

### Ability to work independently and collaboratively .

### Creative problem-solving skills

### Strong analytical and troubleshooting abilities.

### Basic Qualifications:

### Bachelor's degree in information technology/science or related fields

### 6 - 10 years proven experience with client implementations / services, dealing with internal and external clients .

### Good troubleshooting skills & communication skills

### Demonstrated planning skills.

What would be great to have

### Ability to exercise appropriate judgment/decision making skills to ensure client success.

### Initiate and or attend troubleshooting sessions during regular and after hours when needed on priority .

### Work with internal teams on process improvements .

### Manage priorities within and across projects based on a faced paced culture while continuing to focus on quality of deliverables .

### Incumbents may coach, cross-train, strain, assist, and in general help others as assigned.

###

### Who We Are:

### XD- Configure Digital is a turn-key solution that offers personal and business capabilities under one platform, with an omni-channel responsive design for online and mobile. It leverages a native mobile app and is built on the Experience Digital framework. Configure Digital helps you compete against large FIs and create experiences that allow people to bank the way they want, all while driving greater efficiency for bank employees .



Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:


Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune•• magazine's "World's Most Admired Companies(TM)" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:


Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.


Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.


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