Job Description

Full job description

About Us: Dedicated to assisting individuals and families in navigating the difficulties of the immigration process, Soft Touch Education is a leading immigration advisory organisation. To guarantee our clients' success, our team of professionals offers personalised guidance and assistance. We take great pleasure in our dedication to quality work and in-depth knowledge of immigration regulations and processes.

Job Overview:

We are seeking a dynamic and motivated Telecaller to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a strong ability to engage with customers over the phone. As a Telecaller, you will be responsible for reaching out to potential and existing customers, addressing their inquiries, and promoting our products/services.

Soft Touch Education Pvt. Ltd.

In AGI Building 4rth Floor (404-06), Jalandhar City

CONTACT HR-8146772949

Key Responsibilities:

• Outbound Calls: Make outbound calls to prospective and existing customers to introduce our products/services, follow up on leads, and drive sales.
• Customer Engagement: Engage with customers in a friendly and professional manner, answering their questions, addressing concerns, and providing accurate information about our offerings.
• Lead Generation: Identify potential sales opportunities and gather relevant information to generate leads for the sales team.
• Data Entry: Maintain and update customer information in our CRM system, ensuring accuracy and completeness.
• Feedback Collection: Collect feedback from customers to help improve our services and address any issues or concerns..
• Compliance: Adhere to company policies and legal regulations, including data protection and telemarketing guidelines.

Experience: 1-3 years experience in telecalling, sales, or customer service is preferred

Skills:

• Excellent verbal communication and interpersonal skills.
• Strong listening skills and the ability to build rapport with customers.
• Basic computer skills and proficiency in using CRM software.
• Ability to handle rejection and remain motivated.

Attributes:

• Positive attitude and a strong work ethic.
• Ability to work independently and as part of a team.
• Good problem-solving skills and attention to detail.

Job Type: Full-time

Pay: ?15,366.71 - ?20,992.83 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Overtime pay

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Required)

Language:

• Hindi (Preferred)
• English (Preferred)

Work Location: In person