Job Description

Key Responsibilities:Client Relations/Operations:- Effectively engage and manage individual client expectations by establishing strong and trusted relationships with key client contacts.- Communicate regularly with key clients and proactively enable information exchange between IDP offices and the clientsCounsellor Training and Certification:- Create and communicate regular updates to counsellors on developments from client and high commission & ensure they have access to latest and accurate information.- Facilitate to deliver comprehensive training to new counsellors to ensure that they are certified and appropriately skilled to counsel and convert students.Application Management:- Facilitate in application management and ensure quality and adherence to standards that meet the institution's requirements/ expectations.- Support in growth for all our clients- Act as support for counsellors for any important information needed from client institutions or to discuss any key concern areasOffice Visits & Client Participation at Events:- Coordinate, record & client visits to offices- Assist offices for mini events, seminars,- Activity Calendar based requirements- Drive and enable high levels of client participation at events to support successful event outcomes for students, clients and IDP.- Own and manage key event related activities such as (but not limited to);- Ensure pre-event proposals reach clients within appropriate timeframes- Rigorous follow up with clients to ensure participation- Update and manage participant lists- Coordinate related logistical activities- Review and summarize post event feedback- Any other activities relevant to the successful running of the eventAnalytics and Reporting:- Effective use of the CRM system to track the student pipeline, leads, applications, visa status numbers by counselor and office. - Reports showing client performance and trends to be shared with Offices and used to enhance performance and make any required adjustment to counseling operations/ training process.Person Specification:- Education Qualification required - Masters or equivalent degree - Overall 8 to 10 years of experience, preferably in overseas education (USA) (ref:updazz.com)

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