Job Description

KEY RESPONSIBILITIES:- Drive the development and implementation of destination-based office business plans.- Provide input and once the budget is set monitor the Pipeline and Revenue budgets of the zone. Monitor results and initiate corrective action where required.- Collaborate with Supervisor to implement forecasting methodologies and processes to achieve accurate, timely pipeline forecasts.- Develop and maintain a strong sales and service culture within the business. Drive Customer Satisfaction by regular monitoring and reporting.- Identify, develop, and implement strategies to achieve sales objectives for the offices for student placement. Monitor results and initiate corrective action where required.- Collaborate with Destination Client Relations Managers, Marketing to develop and implement lead generation programs including events, client office visits, web etc., ensure counselling capacity /capability as per targets and ensure consistent sales, service and client management performance standards and benchmarks which are continuously improved.- Provide inputs and take necessary actions to the ongoing development and maintenance of service and client management performance standards and benchmarks for the office.- Drive and guide the offices participation in and execution of global improvement projects where applicableKEY DELIVERABLES:- Achieve targets for Leads, Applications and Students Placed -by destination and by intake.- Timely preparation and execution of activity calendars in line with target dates- Destination client satisfaction ratings- Maintain trained and certified counsellor numbers by destination.- Successful implementation of global priorities -100% C4C adoption across all counsellors- Develop a strong Counselling, Sales team to oversee the creation of a dynamic, inclusive workplace, building the culture while recognizing and celebrating innovation, success, and achievement.- Speedily determine when an issue needs to be escalated to the Supervisor for resolution.- Proactively provide feedback and advice to the Supervisor on the management of office and on issues arising from competitor activities, changing business environments, change in student visa policies etcCANDIDATE SPECIFICATION:- Bachelor