Job Description

Date Posted: 2024-01-15Country: IndiaLocation: North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064Position Role Type: UnspecifiedPrimary Responsibilities:

• Provide day-to-day operational support of global, large-scale identity and access management (IAM) solutions including Ping Federate, Siteminder, and LDAP, as well as other related systems including SailPoing IdentityIQ.
• Partner with system administrators, developers and analysts to troubleshoot issues related to Ping Federate and CA Siteminder / LDAP technologies
• Triage and manage incidents in ServiceNow and effectively communicate incident resolution to end-users
• As needed, collaborate with cross-functional teams to resolve problems
• Document problem resolutions and publish knowledge base articles
• Work with vendor support, system administrators and architects on a regular basis
• Participate in fail-over testing, disaster recovery testing and other readiness efforts
• Manage encryption keys, install certificates, and maintain components required for secure file transmissions
• Support infrastructure maintenance and migration activities
• Participate in 24x7 on-call rotations, to address any high severity production incidents during off-business hours
• Notify leadership of any concerns or escalated incidents raised by users
• Ensure adherence to all Identity Operations Standard Operating Procedures (SOPs) and provide input for continuous improvement opportunities
• Champion best practices for problem management, identifying incident trends and driving root cause resolution to reduce future incidents
• As required, assist in the data gathering and analysis to produce and document Root Cause Analysis for select high-impact, high-severity incidents

Experience/Qualifications:

• Thorough understanding of IAM fundamental concepts
• Minimum of 5 years of Digital / Information Technology experience
• Minimum of 5 years\xe2\x80\x99 hands-on technical experience supporting IAM solutions, preferably with Ping Federate, Siteminder, and LDAP
• Must have a solid understanding of enterprise authentication/authorization solutions using Ping Federate or CA Siteminder
• Must have an understanding of web servers, application servers, reverse proxy, DMZ and firewalls, required to support applications which utilize the authentication infrastructure
• Working knowledge of large networks and systems and the interaction between applications, infrastructures, etc.
• Ability to read and analyze logs on UNIX, Linux systems from multiple servers
• Experience with Linux Shell and SAML SSO
• Ability to read and analyze logs from Splunk
• Experience working within Information Technology Service Management (ITSM) tools such as ServiceNow
• Problem solving and analytical abilities including the ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details and apply sound business knowledge
• Ability to multi-task and work independently, as well as work collaboratively with teams, which may be geographically distributed
• Ability to interact with IAM stakeholders, partners and leadership to build relationships centered around trust and consistent delivery
• Strong verbal and written communication skills, team player with proven collaboration skills, critical thinking and problem-solving skills
• Ability to work under pressure and adapt to multiple competing priorities
• Six Sigma Quality certification a plus
• ITIL Certification a plus
• Knowledge of (MFA) technolgies a plus

Education:

• BS or BA degree in computer science or related field.
• In lieu of a degree, 5+ years of IAM technical experience.

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