Who We Are

Magnit is the future of work. Serving hundreds of the world\xe2\x80\x99s most recognizable brands for the past 30+ years, Magnit offers the industry\xe2\x80\x99s first holistic platform for the modern workforce. Magnit\'s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients\xe2\x80\x99 success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization\xe2\x80\x99s contingent workforce management, talent strategy and broader organization goals. At Magnit, you\xe2\x80\x99ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

Description

• This position supports the success by adding a value in servicing our clients. This is an exciting career opportunity for someone who values advancement, growth, and high-quality work. This Level 1 Help Desk Support position requires responsibility for end user support to proprietary applications and systems.

Primary duties include

• Support internal and external users using application/s
• Respond to inquiries via phone, email and chat
• Create/update/follow-through on tickets to resolution
• Meet SLAs and individual metrics
• Recommend/update process improvements
• Mentor/train new helpdesk agents
• Sense of urgency and ability to escalate system outages to Helpdesk Management
• Must Maintain Confidential Information and Follow Procedures for Work processing

Minimum Qualifications

• Excellent English communication skills (Written & Verbal)
• Bachelor\xe2\x80\x99s Degree and 1-3 year\xe2\x80\x99s work experience in a Helpdesk call center
• Strong user-facing, customer service, communication.
• Demonstrates a high level of professionalism and strong work ethic
• Good problem-solving, troubleshooting and analytical skills
• Proficient with Microsoft Office \xe2\x80\x93 Excel, Word, Outlook and Internet
• Flexible to work any shift, including weekends and holidays (24x7 Helpdesk)

Rotational Shift Timings:
Shift IST PST (US Time Zone)
1st 6:30am to 3:30pm 6pm-3am
2nd 2:30pm to 11:30pm 2am-11am
3rd 6:30 pm to 3:30 am 6am-3pm
4th 10:30pm to 7:30am 10am-7pm

What Will Magnit Offer You

Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn\xe2\x80\x99t for you

Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit

https://magnitglobal.com/us/en/company/careers.html

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.