Job Description

Apps Support Sr Mgr \xe2\x80\x93 C13/VP

Citi Overview

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity. A critical enabler of Citi\xe2\x80\x99s mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe \xe2\x80\x93 we\xe2\x80\x99re changing the way people bank and how the world does business.

Why Citi? Join a Global Bank that believes in its talent

Due to significant and continued investment, Citi\xe2\x80\x99s technology team is growing. We\xe2\x80\x99re looking for talented, driven individuals to help build the future of global banking. At Citi, you\xe2\x80\x99ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you.

You\xe2\x80\x99ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi\xe2\x80\x99s unmatched globality and vast expertise.

About the Team: ICG Production Management

Our Production Management team provides critical business and technical support to the Institutional Client Group (ICG); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.

Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur. At Citi we look to raise the bar of operational excellence by using Site Reliability Engineering (SRE) principles to implement continuous improvement across key areas like latency, availability, performance, and capacity. We welcome candidates with SRE mindsets and experience who are keen to promote the adoption of SRE culture at Citi.

Citi\xe2\x80\x99s distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We\xe2\x80\x99re a forward-thinking team. We\xe2\x80\x99re looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.

The Application Support Senior Manager accomplishes results through the management of professional team(s) or department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas or regions and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Manage one or more application support teams.
• Provide technical oversight across systems and applications; leverages skills across multiple apps support areas.
• Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
• Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
• Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Consult with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
• Require awareness of audit and compliance related issues.
• Contribute to formulation of strategies for apps support and other functional areas.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
• Manage customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders.
• Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Focus on people development, evaluating subordinates\' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 15+ years\xe2\x80\x99 experience in a banking/finance role would be preferred.
• Experience with people management.
• Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
• Experience with application support would be an added advantage, but not essential.
• Effectively share information with other support team members and with other technology teams.
• Ability to plan and organize workload.
• Consistently demonstrates clear and concise written and verbal communication skills.

Preferred Skills:

• IT Support experience with UNIX, Oracle/SQL-Server, Windows
• Knowledge of Scripting Languages (e.g : Python, Java Script)
• Understanding of client server architecture (clustered and non-clustered)
• Basic Networking knowledge (Load balancers, Network Protocols)
• Knowledge of ITRS Monitoring and uDeploy (desirable)
• Operating Systems \xe2\x80\x93 Linux, Windows
• Databases \xe2\x80\x93 MSSQL, Oracle
• Technology & Languages \xe2\x80\x93 SQL, Middleware, ECS (Openshift Container Platform), CyberArk, Basic Shell & PowerShell commands & scripting
• File Transmission \xe2\x80\x93 NDM, SFTP, FTP
• APM tools \xe2\x80\x93 ITRS, App Dynamics
• Scheduling Tools \xe2\x80\x93 Autosys

Education: Bachelor\xe2\x80\x99s/University degree, Master\xe2\x80\x99s degree preferred



Job Family Group: Technology



Job Family: Applications Support



Time Type: Full time



Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi\xe2\x80\x9d) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .

View the " " poster. View the .

View the .

View the

Citigroup