Job Description

Experience
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3 - 8 Years
Location
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Bhubaneshwar ROOrissa
Nature of Job
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After-Sales
Job role
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Product & Field Support BU - IBU Department ( Service - IBU ) L3 - Service Job Location Regional Office BU / Dept IBU Level / Grade L3 Job Role/ Function Service Designation Area Service Manager 1 Educational Qualification Necessary: B. E. Premium college with a very good academic record Optional: MBA 2 Age Minimum: Maximum: 33 YRS 3 Experience Minimum: 3 Maximum: 8 Industry Specifications: OEM Automotive Preferred Exposure: ASM - Service 4 Reporting Report to (Designation) No. of Reportees Direct Reporting RM - Service Individual Contributor Indirect Reporting (if any) NA NA 5 Job Responsibilities

• Handling territory as ASM.
• Step up the customer experience.
• Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
• Product performance feedback and competition benchmarking.
• TPM Implementation at Dealerships and drive the Service agenda
• Tracking competitor activities and keeping abreast with the latest trends and requirements.
• Readiness for new products.
• Product failure report and analysis to HO team.
• Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
• Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
• Service network/ Capacity expansion as per DSS norms - Dealers & ASDs.
• Control on Warranty Claims
• Promoting Sales by providing service support.
• Promoting Genuine Spares Sales.
6 Competency Requirements Technical/ Functional: Dealership Management, Product Knowledge, Market Knowledge , Network development, Basics of Finance Behavioral: Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus 7 Interface Internal External Direct Interface Sales, Marketing, Spares, Network Dealers Development, Central Quality Assurance Indirect Interface - - 8 Any other specific requirements

Candidate should know local language spoken in the region