Job Description

Rockwell Automation is a global technology leader focused on helping the world\xe2\x80\x99s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that\xe2\x80\x99s you we would love to have you join us!



IAM Engineer Responsibilities

Manage incidents, service requests, and change tasks in the ITSM system of record, with ownership, and escalations of issues through resolution.

This includes investigating and resolving incidents, performing root cause analysis, and implementing preventative measures to enhance the customer experience.

Align with ITIL Change, Incident, and Problem Management practices.

Ensure that all service level agreements (SLAs) are delivered according to specifications / guidelines.

Collaborate with other technical administrators and business partners to drive initiatives for our technology in ways that empower our internal customers and meet their needs, including goals, objectives, and key performance indicators (KPIs).

Participate in the IAM audits and review access control reports/metrics, automation activities, and IAM projects and initiatives.

Communicate and educate stakeholders on IAM policies, processes, and best practices.

Collaborate for cross training within the team and support documentation, Knowledge base articles, as well as business readiness & service transition.

Support the day-to-day IAM system and provide end-user knowledge transfer.

Work with internal partners, such as corporate communication, compliance, and security to educate the end users on use of IAM/SSO/MFA tools to effectively socialize policies, standards, and other educational items meant to empower the end user and drive adoption.

Collaborate between the developers and the product owners to drive clarity on "What/need/how/when\xe2\x80\x9d.

knowledge matter expert for IAM service components.

Maintaining up-to-day knowledge of identity and access management best practices.

Participate in weekly and daily control meetings.

Work with project teams and business users to create and guide detailed design plans and documentation.

Orchestrate and execute projects or tasks related to data cleanup and data standardization across existing tools and identity systems.

Work with internal customers, business, and external customers to understand access requirements.

Managing user accounts and permissions in the Identity and access management system.

Monitoring user activity, Identifying and addressing Identity and access management issues.

Involved in troubleshooting and initiatives.

Develop and support assurance activities for effective management of Privileged access.

Support audit/compliance research and remediation.

Serves as a subject matter expert for IAM frameworks to support current and future IAM strategy.

Work with leaders and team members at all levels and across functional areas.

Required Qualifications

Bachelor\xe2\x80\x99s degree in information technology, Computer Science, or a related IT field highly preferred.

Strong interpersonal (verbal and written) communication and organizational skills.

Excellent end-to-end troubleshooting skills.

Strong work ethic and team player.

3 or more years of professional hands-on IT experience within the Identity and Access Management IAM domain.

2 or more years of professional experience administering an enterprise IGA/IAM platform such as SailPoint, Saviynt, Okta, ForgeRock, Microsoft Identity Manager, or similar solutions.

Understanding IAM tool for role base access controls and Implement appropriate IT security procedures.

Understanding IAM certifications components.

Working knowledge of IAM concepts, protocols, and standards, such as SAML, OAuth, OpenID Connect, LDAP, and RBAC/ABAC.

2 or more year of Working knowledge of SSO, PIM/PAM, AD/AAD, and MFA programs and associated tools in a large enterprise environment.

Experience with Jira/Kanban methodologies.

Knowledge, Skills, and Abilities:

Understanding CyberArk environment and dependent technologies including Password Management, Enterprise Vault, and Central Password Management with the windows and Linux support team.

Experience with administering Active Directory (including Azure AD), MFA, and SSO.

Strong understanding of different types of multi-factor authentication

Experience with REST API integration, management, and working knowledge with: Microsoft Word, Excel, PowerPoint, Power Apps, PowerBI, ServiceNow ITSM, GitLab, DevOps, SharePoint, Postman, SQL Server management, Visual Studio, IntelliJ, Eclipse.

Experience with designing and maintaining permissions and roles for large enterprise applications such as ERP systems or CRM such as Ellucian Banner, Workday, Salesforce, or Slate. \xe2\x80\x93 No mandatory

Experience with one or more scripting/programming languages such as Bash, PowerShell, C++, Java, Python, JavaScript, C #, JSON, .NET to integrate solutions, increase capabilities, identify opportunities, and ease administration where appropriate.

Strong analytical skills, ability to manage priorities, and self-starter.

Ability to adapt quickly to new technologies and changing business requirements.

Comfortable leading change in areas outside of subject matter expertise.

Ability to manage priorities, ambiguity, and data to find and execute improvement opportunities to drive strategic goals.

Ability to work independently and self-directed, but also provide guidance and mentorship to the engineering and support teams within IAM.

Rockwell Automation