Job Description

Summary


Main Duties


Customer Service



Provides a courteous and professional service at all times.


Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.



Maintains positive guest and colleague interactions with good working relationships.





Operational



Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.



Works in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".



Carries out and completes all maintenance works/requests according to the established schedule and ensures high quality of finishing work. Pays particular attention to guest related jobs.



Operates assigned machines/ equipment or "Primary Plant" as to provide continuous and consistent utilities required for operations.



Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established policy and procedures.



Inspects , maintains and services all AHU's.



Attends to guest air conditioning requests in a manner and standard as specified in policy and procedures.


Inspects, services rectifies and maintains all refrigeration equipment .



Makes the required logs of data in the frequency specified by engineering.



Avoids unsightly hazards and complies with all local regulations and codes.



Properly handles and maintains all power tools.



Submits request to the Team Leader - Engineering for the purchases of parts and consumables.


Ensures cleanliness of all work areas and protects the surroundings when executing duties.



Ensures effective energy conservation measures in areas of operations


Ensures fire, life and safety systems are operational.



Performs emergency procedures relating to fire, life and safety; e.g., such as attending to fire alarms, lift rescue.



Ensures timely completion of work orders and preventive maintenance tasks.



Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader - Engineering.



Assists other Technicians when requested by Superiors.





Personnel


Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.



Other Duties



Attends and contributes to all training sessions and meetings as required.



Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.



Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.



Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.



Ensures high standards of personal presentation and grooming.



Responds to changes in the Engineering function as dictated by the industry, company and hotel.



Carries out any other reasonable duties and responsibilities as assigned.



Qualifications


Main Duties


Customer Service



Provides a courteous and professional service at all times.


Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.



Maintains positive guest and colleague interactions with good working relationships.





Operational



Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.



Works in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".



Carries out and completes all maintenance works/requests according to the established schedule and ensures high quality of finishing work. Pays particular attention to guest related jobs.



Operates assigned machines/ equipment or "Primary Plant" as to provide continuous and consistent utilities required for operations.



Handles the verification, storage and utilisation of all fuel deliveries to the premises as per the established policy and procedures.



Inspects , maintains and services all AHU's.



Attends to guest air conditioning requests in a manner and standard as specified in policy and procedures.


Inspects, services rectifies and maintains all refrigeration equipment .



Makes the required logs of data in the frequency specified by engineering.



Avoids unsightly hazards and complies with all local regulations and codes.



Properly handles and maintains all power tools.



Submits request to the Team Leader - Engineering for the purchases of parts and consumables.


Ensures cleanliness of all work areas and protects the surroundings when executing duties.



Ensures effective energy conservation measures in areas of operations


Ensures fire, life and safety systems are operational.



Performs emergency procedures relating to fire, life and safety; e.g., such as attending to fire alarms, lift rescue.



Ensures timely completion of work orders and preventive maintenance tasks.



Reports any abnormal conditions noticed at any time in line with safety related equipment or installation to Team Leader - Engineering.



Assists other Technicians when requested by Superiors.





Personnel


Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.



Other Duties



Attends and contributes to all training sessions and meetings as required.



Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International.



Maintains strong, professional relationship with relevant representatives from competitor hotels, business partners and other organisations.



Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.



Ensures high standards of personal presentation and grooming.



Responds to changes in the Engineering function as dictated by the industry, company and hotel.



Carries out any other reasonable duties and responsibilities as assigned.