Job Description

Summary

Operational

• To ensure that Associate Facilities are maintained to Hyatt International's high standards of operation.
• To represent the hotel in union negotiations and related activities, working closely with the Regional Human Resources Specialist and the hotel Management Team accordingly.




People



To ensure that all associates are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel policies and procedures.



To oversee the hotel's recruitment and selection process, providing Division and Department Heads with effective and efficient recruitment solutions.



To support the development of supervisory and management personnel in the hotel, through the implementation of an effective succession plan, coaching/mentoring programme and by assisting the Training Manager with selected Leadership Series courses.



To oversee the training and development function for all hotel associates.



To assist in the training of Human Resources associates making sure that they have the skills necessary to perform their duties in the most productive way.



To ensure a strong professional relationship with all levels of associates within the hotel, taking an active interest in their welfare, safety and development.



To ensure that all associates report for duty punctually, wearing the correct uniform and name tag at all times. To ensure that they maintain a high standard of personal appearance and hygiene and adhere to the hotel and department's grooming standards.



To oversee the implementation of The People Brand in every department in the hotel.




Customer Service



To support the hotel's focus on service excellence by recruiting and training people who provide exceptional service to the hotel's external customers (guests).



To ensure that Human Resources personnel provide the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.




Financial



To support the financial objectives of the hotel through proper and efficient management.



To prepare the Annual Human Resources Budget.



To maintain efficient staffing levels and payroll systems, helping Division/Department Heads to maximise productivity and minimise unnecessary payroll costs.



To research and propose competitive compensation/benefits/incentive packages.



To ensure that the Department's operational budget is strictly adhered to, that all costs are controlled and expenditures are properly approved.



To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.




Marketing



To ensure that a strong Associate Communications Programme is implemented that maximises associate's awareness of Hyatt International's Corporate Strategy and operating philosophy/concepts.




Other duties



To maintain strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations.



To respond to changes in the Human Resources function as dictated by the industry, company and hotel.



To read the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.



To attend training sessions and meetings as and when required.



To carry out any other reasonable duties and responsibilities as assigned.


Qualifications

• Minimum 2+ years of experience in similar position.


• Ideally with a relevant degree or diploma in Hospitality or Tourism management.


• Excellent problem solving and interpersonal skills.


• Demonstrate a growth mindset


• Coach, mentor & Empower T.E.A.M.