Job Description

Participates in the development of human resource strategies which are aligned with overall objectives for the hotel

\xc2\xa7 Assists with the development and implementation of human resource strategies for the department

\xc2\xa7 Monitors status regularly and adjusts strategies as appropriate

\xc2\xa7 Assists with the development and implementation of training plans which are aligned with the hotels strategies

Creates a work environment aligned with Carlson\xe2\x80\x99s and the hotel brand\xe2\x80\x99s culture by conducting management skills training on a regular basis

\xc2\xa7 Conducts management skills training and follows-up with participants to assess utilization of new skills

\xc2\xa7 Maximizes personal and professional productivity

\xc2\xa7 Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly

Fills positions with qualified candidates on a timely basis

\xc2\xa7 Builds and maintains relationships with potential labor sources

\xc2\xa7 Works with managers to identify position requirements

\xc2\xa7 Recruits candidates that demonstrate a good fit with the Carlson/hotel brand culture

\xc2\xa7 Encourages employees to explore new roles within the hotel through personal/professional development

Supports the administration of human resources and benefits issues and ensures adherence to employment related laws

\xc2\xa7 Keeps current on applicable human resources laws including discrimination, health and safety, privacy, etc.

\xc2\xa7 Maintains all employment records in accordance with the law

\xc2\xa7 Provides Payroll and Benefits with required information for accurate and timely processing of employee information

\xc2\xa7 Work with the Director of Human Resources to coordinate the hotel\xe2\x80\x99s response to legal claims regarding the employment relationships

Develops and implements strategies and practices which support employee engagement

\xc2\xa7 Coaches managers on effective ways to motivate employees and maximize employee engagement

\xc2\xa7 Counsels managers and employees on communicating and reinforcing performance expectations and addressing and resolving employment related issues

\xc2\xa7 Encourages recognition of employee\xe2\x80\x99 contribution by coordinating a hotel-wide recognition programs

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

\xc2\xa7 Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

\xc2\xa7 Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

\xc2\xa7 Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

\xc2\xa7 Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

\xc2\xa7 Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

\xc2\xa7 Keep General Manager promptly and fully informed of all problems or unusual matters of significance

\xc2\xa7 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

\xc2\xa7 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

\xc2\xa7 At all times projects a favourable image of the Hotel to the public

Radisson