Job Description

Job Summary Are you passionate about building relationships and programs that help drive growth for industry leading Consumer Products customers? Would you love to work for a company that is transforming the everyday? Does it excite you to represent the voice of the consumer within IFF and help build powerful insights that add value to our customers and consumers?If you are a creative consumer insights expert, passionate about analysis, skilled at multi-tasking and take a collaborative approach to exceeding customer expectations, you could be our next Human and Consumer Insights Manager!Your FocusAs an India Human and Consumer Insights Manager, you will lead and manage CI projects for global as well as local customers in India, Bangladesh and Sri Lanka. You will identify learning needs with Commercial and Creative teams to help deliver on business objectives. You will define, execute & report consumer research, both qualitative & quantitative, to drive innovation and develop superior fragrances that consumers love.The role is Mumbai, India based and will report to Senior CI Manager, Asia.How You Will Contribute

• Lead Consumer Research Design by defining the approach to deliver against learning needs or customer validation requirements in collaboration with Commercial and Scent Design teams.
• Proficiently handle in-depth Statistical Analysis of data (using SPSS / XLSTAT / Internal IFF analysis tools), and manage fieldwork logistics, database management and generation of study results.
• Synthesize research findings into actionable insights and provide recommendations within agreed timelines for creative design next steps and potential customer opportunities.
• Present as well as develop materials incorporating study findings / insights / recommendations for internal team debriefs and customer meetings, workshops or events.
• Engage and liaise with external research agencies for study proposals, negotiation, project briefing, fieldwork & data quality and project deliverables.
• Interact with consumers on field as and when required to understand product & fragrance feedback and / or category expectations.
• Support / Collaborate with the regional and global CI teams to execute projects in India, Bangladesh and Sri Lanka.
• Support the regional CI team, as and when required, on projects outside of the Indian subcontinent.

What you will need to be successfulEssential Skills

• Masters or Bachelors Degree in Market Research, Business, Statistics, Psychology, Behavioral Sciences or any other relevant discipline.
• Expertise in Quantitative research design, methodology and data analysis.
• Well versed with statistical treatment of data with strong analytical software skills (SPSS / JMP / XLSTAT)
• Knowledge of Qualitative research will be a bonus.
• Team player with excellent communication & presentation skills, with the ability to translate research data into actionable insights for the business.
• Proficient in MS Office applications especially PowerPoint, Excel and Word.
• Self-starter who can prioritize and manage deadlines and is solution driven.
• Meticulous, high sensitivity with numbers and pay attention to detail.
• Fluent in English (written and verbal)

Essential Experience

• Minimum 10 - 12 years of 360 project management / work experience in market research at the agency or the client side, preferably in the Fragrance or FMCG sector.
• Track record in leading research design & methodology, executing and reporting for consumer/product research projects.
• Ability to think beyond traditional testing methods; passionate in finding creative ways to test and connect with consumers.
• Experience in a broad range of consumer research techniques with strong working experience in Market Research operations and fragrance and / or product testing research.
• Knowledge of fragrance consumer research will be a plus.
• Demonstrated ability in building effective relationships or partnerships across multiple functional areas in a matrix environment.
• Willing to travel within and outside the Indian subcontinent as needed.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.Visit to learn more

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