Job Description

:H T E (Enterprise R & S & DNAC)(6+)(Noida / Chennai)(Positions: 1)Role & Responsibilities\xc2\xb7 The HTE delivers the technologies and services which customers need to expertly manage their networks.\xc2\xb7 In this role, you will be Cisco\'s face to the customer, working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments.\xc2\xb7 You need to be a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues.\xc2\xb7 Builds strong team relationships with other Customer Support Engineers. Enjoys sharing knowledge.\xc2\xb7 Connects directly with Cisco customers and builds effective working relationships while solving their issues.\xc2\xb7 Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco.\xc2\xb7 Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions.\xc2\xb7 Review and analyze trends and assist in providing quarterly reports detailing corrective action plans planned for the next quarter.\xc2\xb7 Shorten the time to resolution during complex situations by using knowledge of the customer network and their operations.\xc2\xb7 Leverage industry best practices and detailed understanding of the customer\'s infrastructure.\xc2\xb7 Setting up weekly cadences to review technical issues.\xc2\xb7 Review historic customer data to identify trends and enable problem management.\xc2\xb7 Handle multiple customers remotely or onsite.\xc2\xb7 You will be part of Cisco\'s CX (Customer Experience) Organization. You will work very closely with our HTOM, HTTS CSEs, NCEs, SEs, as well as the Service Delivery Manager (SDM) aligned to this engagement.Minimum Qualifications:

• Requires BS in a technical field (CS/EE preferred) or equivalent plus 6+ years related experience.

• Solid experience in Network domain with troubleshooting experience in Cisco Switches, Routers & DNAC.

• Solid Understanding of Campus Architectures and Software Defined Networking (SD-Access)
• Excellent Layer 2 and Layer 3 knowledge and experience. Good understanding of various networking protocols and standards.
• Strong passion and experience in troubleshooting, debugging complex systems and possess excellent problem-solving techniques.
• Good troubleshooting experience in network protocols like TCP/IP, FTP, DHCP, HTTP, Routing/Switching protocols (OSPF, BGP, IS-IS, VRF, STP, VLAN, HSRP) and LAN Switching knowledge.

• Have Route/Switch advanced knowledge and experience with the following areas: Cisco Routing & Switching Platforms and good exposure to Cisco Catalyst platforms (Cat3k, Cat6k and Cat9k)

Preferred Qualifications:

• Self-motivated, strong sense of ownership, standout colleague.

• Ability to balance multiple tasks at once and work independently with minimal managerial guidance.

• Have experience in customer deployments

• Be open to continuous learning and committed to ongoing self-improvement.

• Initiate and participate in organizational efforts to improve overall group productivity and test effectiveness. Contribute to overall test strategies.

• Strong Logical Reasoning and Analytical Capabilities

• Excellent network troubleshooting skills

• Interact with various functions and teams of the product, including Development/Marketing/Sales/Accounts teams.

• Preferred exposure to Cisco Wireless products (WLC & APs) & ISE

• Preferably a CCIE Enterprise certification.

• Experience with open-source test and Network traffic generating tools and good to have experience with typical test tools such as Ixia or similar tools

• Good programming/scripting skills using one of more of the programming languages like Python, Perl, TCL is a plus

Advantage ZensarWe are a technology consulting and services company with 11, 500+ associates in 30+ global locations. More than 145 leading enterprises depend on our expertise to be more disruptive, agile, and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans\' status.Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

• Putting people first

• Client-centricity

• Collaboration

Grow. Own. Achieve. Learn. with Zensar:Visit to know more.Ready to think velocity?Put in details of how you want the candidate to apply. Add links to the portals, mention email ID. Can we also have links to a process guide, that we can direct the candidate to?

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