Job Description

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union\xe2\x80\x99s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union\xe2\x80\x99s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group\xe2\x80\x99s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group\'s performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, color, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

Position Summary:

The HR System Support Specialist is primarily responsible for providing Functional and operational support on different HR systems (HRMS - PeopleSoft, Leave Management, Recruitment - Taleo, Document management, Payroll systems etc). You will respond to end user questions, system issues and requests for data, reports and system enhancements. You are also responsible for organizing and delivering system training to end users that include HR and employees. You will be leading and conducting/co-ordinating user acceptance testing. As part of the ongoing knowledge management, you will maintain knowledge databases and produce end user documentation.

This role includes co-ordination with HR users for 13 APAC countries.

Responsibilities

System Support

• Provide Functional and operational support for different HR systems. Using the HRMS (PeopleSoft) and departmental databases, access, maintain and enter data into the system(s) of record. Run reports and queries to review information and perform quality control checks
• Responsible for incoming ticket inbox and general system support (i.e. password resets, user maintenance etc.)
• Serve as first point of contact for system-related issues and lead training development and execution
• Perform investigations into issues and provide resolutions by liaising with end users and IT teams
• Ensure Root cause analysis is performed for Prod issues by IT teams and fixes are identified. Workarounds to be put in place till permanent fix is in place
• Create or enhance end user documentation related to existing or new systems
• Manage adhoc activities around HR systems. Some of them mentioned below

o Annual CRP upload
o Year-end leaves accrual process
o PDP data cleaning exercise

Testing

• Design and prepare test cases execution for User Acceptance testing. Collaborate with end users to conduct User Acceptance Test (UAT) and provide sign off.

Training

• Develop training materials and provide system training to end users including data entry process for different HR systems

Qualifications

Qualifications/Skills

• HR experience and solid understanding of the impact of HR systems
• General HR system knowledge to execute proper system changes
• Solid understanding of system configurations and data flow between systems
• General knowledge of benefits, payroll, learning management systems, performance management systems, and time management concepts is preferred
• Good communication, presentation, consensus building, project management, and root cause analysis skills
• Microsoft Office skills (especially Excel) to effectively document and/or enhance processes
• Strong time and work management skills and ability to prioritize incoming workload on a daily basis
• Ability to create or enhance support documents and quick reference guides on assigned topics
• Ability to work independently in a remote team setup

Required Education & Related Experience

• Bachelor\xe2\x80\x99s Degree in computer or related field
• Minimum 4-5 years of operational support for HR systems
• PeopleSoft HRMS functional support experience is preferred
• Knowledge of Application Tracking system application is preferred

Location: Infinity-Malad (East)
Department : HR Shared Services
Shift Timings : Yes. APAC Shifts

BNP Paribas