Job Description

About _VOIS:_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.Over 29,000 highly skilled individuals are dedicated to being Vodafone Group\'s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.About _VOIS India:In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.Roles and Responsibilities:

• Supporting HR colleagues (primary stakeholder HRBP) of different countries and business units to deliver hire to retire processes, reports, dashboards, maintain data hygiene and activities / projects coming from COE areas.
• Acts as a point of contact for business functions who ensures the problem of internal customers is resolved by advising and executing various HR activities in line with global and local HR procedures.
• Resolve complex day-to-day employee queries that require liaising within or outside HR and cannot be addressed by self-service or AskHR.
• Strong focus on employee experience at various touch points involving employees and managers.
• Across landscape of HR processes, drive participation and closure of various life cycle, cyclic and ad hoc HR processes and projects milestones by coordinating with required audience, collecting, and analysing statistics. (eg. Employee engagement survey, performance appraisal, annual HR budget, reward nominations etc.)
• Prepare and present business review presentations to internal and key international stakeholders.
• Maintains monthly detailed and rolling forecast budgets, identifies and reports variances between planned and actual budget to HRBP of different geographies and business units
• Source inputs to design and prepare weekly, monthly, quarterly reports, dashboards and analysis on various key HR metrics from an HRBP lens belonging to different geographies and business units.
• Standardize quality parameters of organisation and employee data; perform regular data accuracy checks from an HRBP lens, identify data anomalies, and perform root cause to educate, improve and reduce recurrence of errors, publish observations to HRBP and ensure data anomalies have been corrected in HRIS by the responsible team.
• Builds solid collaboration with onshore HRBP and advises on process & system improvements, data quality, trends on various KPIs.
• Continuously identify and propose enhancement opportunities that reduce HRBP pain areas, increases process effectiveness and resource efficiency.

Additional Roles and Responsibilities:

• Support transition of new services from onsite to offshore, ensure complete knowledge building and operationalize the same.
• Support in setting up of the systems, access and ways of working.
• Adherence and upkeeping of knowledge repository and process documents
• Case volume management - Triages tickets, tracks case volume; creates and publishes team\'s performance on daily, weekly and monthly cases.
• Adheres to service delivery model, resolves and closes requests as per defined SLA.
• Escalation management - Resolve escalation on priority and at root to avoid recurrence.
• Perform other job-related duties or tasks defined by the supervisor.
• Ensures to embed privacy while executing transaction as per GDPR rules (privacy by design).

Core competencies, knowledge and experience:

• Excellent HR domain knowledge, keen to understand core business, structure & its functioning across geographies.
• Effective verbal & written communication; ability to manage mid & senior stakeholders, internal & international who have worked with other countries.
• Strong analytical, critical, quantitative analysis and logical thinking with a solution mindset.
• Proactive, problem solving, prioritizes and demonstrates robust understanding of business needs and empathetic customer management.
• Would think like an HRBP and deliver as per global shared service delivery model understanding service performance measures & controls.
• Passionate to continuously improve service delivery and process excellence.
• Strong understanding of HR organization & employee data and maintain data confidentiality.
• Flexible to work as per onshore market shifts and in hybrid working (home & office) model.
• Excellent skills to work on Microsoft products - word, excel, power point, etc.
• Power BI & SuuccessFactors experience is an added advantage.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone