:OverviewJob Title: HR Shared Services RepresentativeReports to: HR Shared Services SupervisorJob Location : BangaloreAbout Enerpac Tool GroupEnerpac Tool Group is a premier industrial tools and services company serving abroad and diverse set of customers in more than 25 countries. The Companyxe2x80x99sbusinesses are global leaders in high pressure hydraulic tools, controlled force productsand solutions for precise positioning of heavy loads that help customers safely andreliably tackle some of the most challenging jobs around the world. The Company wasfounded in 1910 and is headquartered in Menomonee Falls, Wisconsin. EnerpacTool Group trades on the NYSE under the symbol xe2x80x9cEPACxe2x80x9d.Our vision is to be our customerxe2x80x99s preferred partner through relentless innovation ofindustrial tools and services that help them safely and reliably tackle their toughest jobsaround the world.For further information on Enerpac Tool Group and its businesses, visit the Company'swebsite atOverview:As a Human Resources (HR) Shared Service Representative, you will serve as the frontline contact for all HR-related inquiries and requests within our organization. Your two primary responsibilities will be to:1.Provide exceptional customer service and support to employees and managers, ensuring their HR needs are efficiently and accurately met and2.Manage employee records and data within our HR systems. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution and/or escalation, and communicating the resolution and escalation to the customer, consistent with Service Level Agreements (SLAs). Maintains, updates, and retrieves information housed in the Enerpac Human Resources Information Systems (HRIS) and other HR systems. Provides employee data as needed using various report writing tools. This role requires a high level of professionalism, attention to detail, and an understanding of HR policies and procedures.What you will do:
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