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JobSummary

An exciting opportunity has emerged at Epiq due to the maturity and evolution of our human resources shared services model. As a HR Service Delivery Senior Associate, you will come with an experience of 2 - 4 years and will be required to provide exceptional customer services as the first point of contact for Human Resources support of associates, management, external clients and HR internal teams. This includes evaluating and analyzing the request or concern, quickly interpreting the situation, determining the appropriate resolution or escalation, and communicating the resolution to the Lead, consistent with Service Level Agreements (SLAs) core responsibilities. In this role, you are required to process transactions and requests for onboarding, internal movement, offboarding and document management.

Roles and Responsibilities

a. Working on case management resolving Tier 1 and Tier 2 HR queries from employees and stakeholders.
b. Maintain HR system (Workday & SAP) with accurate and updated information..
c. Learning and executing HR processes across the Hire to Retire domains within the Team.
d. Managing technical issues and act as a bridge between operations & technical teams.
e. Communicate and distribute processes and other relevant documentation to employees needed to resolve the query/ issue.
f. Adhere to agreed KRAs and customer service standards.
g. Preparing training plans and executing for the new joiners in the team.
h. Responsible to create SOP\'s and P-Maps.
Proficiency Level
Communication: Advanced Level - Ability to understand the concept, articulate, comprehend and execute at the right places whenever required. Like for e.g. - Connecting with CoE stakeholders and employees in calls/meetings.
b. Confidentiality and Adaptability: Advanced Level - Maintain the confidentiality of the data which is been managed and update the systems. Taking the decision of applying the critical information when required.
c. Database Management - Fundamental Awareness - Able to understand the need of data, knowledge of maintaining it at the right place and executing as required.
d. Coordination - Beginner level - Understanding the basic concept of connecting with multiple resources/activities together and executing the same.
e. General Administration: Beginner Level - Perform basic office support functions such as operating HR process timekeeping, records management, tool management. Understanding and making decisions and executing them as per the guidelines.
f. Training & Development: Beginner Level- Understanding the method of preparing a training plan and putting it across

Qualifications.

Master\xe2\x80\x99s in Business Administration,Post Graduate Diploma in Business Management,c. Completion of internship - preferably in Human Resources
Understanding and execution of Human Resources flow - Hire to Retire. Understanding/Knowledge and execution of the HR Subject - preferably in Talent Acquisition, Talent Management and Total Rewards.
Understanding/Knowledge and hands on experience of a HR tool - HRIS (SAP, Success factors, Workday, any inhouse tool, etc.)
Executing transactions within systems at high volumes.
Highly Flexible and Adaptable to conditions and business requirements- work in global environment with shared service space

If you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us!

It is Epiq\xe2\x80\x99s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual\xe2\x80\x99s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq\xe2\x80\x99s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.