Hr Service Center Representative I In (night Shift)

Year    Gurgaon, Haryana, India

Job Description


HR Service Center Representative I - INExp: 2+ yrsShift- Night (US hours)Key Responsibilities

  • Responds to employee questions and inquiries about employee benefit programs and human resources policies.
  • Provides answers to questions in the areas of disability, health, and life benefits, paid time off, retirement plans, policies, and practices.
  • Provides navigational assistance and troubleshooting for HR tools.
  • Engages with Rackers and spouses via phone, email, and walk up discussions.
  • Prepares appropriate documentation and processes necessary paperwork.
  • Performs data entry. Investigates and resolves moderate to complex problems.
  • Escalates issues through the appropriate channels.
  • Ensures interactions are well-documented with clear and concise notes of the issue or request. Identify, analyze and resolve HR hardware and software problems for application issues or isolated issues requiring technical support.
  • Reviews processes and provides feedback.
  • Fields general questions not related to Human Resources and answers or directs the customer to the appropriate resource.
  • Recognizes patterns and repeat questions and documents answers.
  • Maintains internal resource lists and points of contact for resolution of questions or issues.
Knowledge
  • Intermediate knowledge of commonly used terms, concepts, practices and procedures within the HR field
  • Intermediate knowledge of applicable federal and state employment regulations
  • Intermediate knowledge of Rackspace business and corporate organization or ability to learn on the job
Skills
  • Strong verbal communications skills
  • Intermediate writing skills
  • Ability to maintain confidentiality of personal and business information
  • Detail oriented with a commitment to fanatical customer service
Education
  • Bachelor\'s degree from an accredited institution.
Experience
  • 2+ years or relevant experience with a Bachelor\'s degree
  • Customer service, administrative, and/or Human Resources support experience
  • Experience equivalent to the HR Service Center Representative, working experience on ticketing tool
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Rackspace Technology

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Job Detail

  • Job Id
    JD3349369
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Gurgaon, Haryana, India
  • Education
    Not mentioned
  • Experience
    Year