Job Description

Why this job mattersThis role will also ensure seamless execution of training programs and HR system management by handling key operational activities across program management, content curation, learner engagement, logistics, and system support. This role requires strong proficiency in SAP SuccessFactors (SF), MyHR ticket management, OpenText documentation, and payroll anomaly resolution.What I'll be doing - your accountabilities

• Ask HR Help Desk tool - Query Management of all learning programmes on HR Help desk tool on daily basis to support colleagues on their queries related to HR system, payroll and policies and processes related queries.
• Training programs & communication - Send internal comms for all learning programmes. Assign the Cerificates to the participants. Mark attendance on SuccessFactor
• Reports & Dashboards - To create monthly dashoboards

Maintaini CSAT and SLA - Continuously evaluates the effectiveness of Ask HR tool and overall process and seeks opportunities for improvement

• Compliance and Confidentiality: Maintain strict confidentiality and data privacy standards to safeguard employee data and sensitive HR information

The skills you needHR Knowledge: A strong understanding of human resources policies, procedures, and practices is essential. This includes knowledge of employment laws, HR best practices, and industry trends. Familiarity with various HR functions such as recruitment, employee relations, benefits, and payroll is beneficial.Communication Skills: Excellent communication skills, both verbal and written, are vital for effectively interacting with employees, managers, and external stakeholders. The ability to convey complex information clearly, empathize with individuals, and provide accurate and concise responses is crucial.Attention to Detail: HR queries often involve reviewing and interpreting information, policies, and procedures. Having strong attention to detail ensures accurate and thorough responses, minimizes errors, and maintains data integrity.Technical Skills: Proficiency in using HR information systems, HR Helpdesk tool like oracle, Snow etc and other relevant software applications is important. This includes the ability to navigate systems, retrieve information, and generate reports.Collaborating and influening: has a track record to engage and influence peopleExperience you would be expected to haveMasters or graduate in HR preferredShould also have a strong understanding of HR systems, be detail-oriented, and possess excellent stakeholder management skills to support employees and line managers with MyHR system challenges, payroll queries, data accuracy, and compliance requirements.Preferrably 6-8 years of handling colleagues queries in a big organziationPrevious HR Services experience of managing queries in fast paced shared services environment - EssentialShould have been a part of the delivery of large scale people projects at a country level which have global dependencies and impact the business outcomes significantlyShould have worked on HR queries tools such as oracle or snow toolsShould have experience of working with mid stakeholders in the organizationStrong HR knowledge and some understanding of shared services/third party organisation whether through another organisation, CFU or business area or specific to these teams.Confident in challenging the status quoExperience & passion for agile ways of workingOur leadership standardsLooking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.About usBT Group was the world's first telco and our heritage in the sector is unrivalled. As home to several of the UK's most recognised and cherished brands - BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.Over the next two years, we will complete the UK's largest and most successful digital infrastructure project - connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies.Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.A FEW POINTS TO NOTE:Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.DON'T MEET EVERY SINGLE REQUIREMENT?Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the , please apply anyway - you may just be the right candidate for this or other roles in our wider team.

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