Job Description

The HR Operations Specialist position is responsible for the Employee lifecycle management at Freshworks. This role is responsible for managing payroll inputs and working with finance team, managing the employee database in the central system, compensation and benefits tracking, auditing, onboarding, and separation process. Provide support during internal and external audits related to labour laws and compliance. The ideal candidate will have excellent skills in HR processes and policies, HRMS tools and applications as a user, be committed to delivering superior employee experience, collaborate with various functions and leaders to accomplish the Goals. Maintains payroll processing system and records by gathering, calculating, and inputting data Update and maintain employee records in the HRMS and verify the accuracy of data in accordance with policy and framework. Keep the data intact by proactively reaching out to stakeholders for corrections in the system. Processing the full and final settlement of exited employees. Manage the time and absence process as per the policy. Answer staff questions about salary, deductions, attendance, insurance etc. Support managers and HR team with clarifications on payroll process and policies. Provide the reports and clarifications to the finance team. Benefit vendors and other internal/external customers. Establish challenging KPIs and adhere to performances by continuous improvement. Experience in HRMS systems handling various modules like Recruitment/ ATS, onboarding, payroll, compensation and benefits, Performance management, etc. Advanced level experience in ERP like Workday, PeopleSoft, LMS and time & attendance management tools a strong plus. Ability to handle complex queries/ escalations amicably, empathetic towards situations and yet resolve the issues objectively. Always striving to elevate the employee experience. Maintain healthy and cordial professional rapport across functions. Strong verbal and written communication skills are needed to interface and establish rapport with all levels of the organization including the executive team members. A proactive, high-energy attitude geared towards achieving continuous improvement. Ability to operate in a fast-paced, rapidly evolving, and data-driven organization. Qualifications Bachelor\'s degree required, with 4+ years of experience in HR & Admin Operations covering entire employee life cycle process - recruitment, on-boarding, Payroll process, Time off, leave administration, employee engagement, training, exit, and retiral process in companies with 5000+ employees. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

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