Job Description

HR Operations PartnerHR Operations SpecialistABOUT FLUTTER ENTERTAINMENT xe2x80x8bFlutter Entertainment is a global leader in sports betting, gaming, and entertainment, with annual revenues of $11.7 Bn and a customer base of over 12 million players (in 2023) driven by a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet.xe2x80x8bxe2x80x8bListed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE), Flutter was recently included in TIME's 100 Most Influential Companies of 2024 in the 'Pioneers' section. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector. xe2x80x8bxe2x80x8bWorking at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.xe2x80x8bFLUTTER ENTERTAINMENT INDIAxe2x80x8bOur Hyderabad office, located in one of Indiaxe2x80x99s premier technology parks is the Global Capability Center for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over 780+ employees working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions.xe2x80x8bxe2x80x8bWe are committed to crafting impactful solutions for all our brands and divisions to power Flutter's incredible growth and global impact. With the scale of a leader and the mindset of a challenger, wexe2x80x99re dedicated to creating a brighter future for our customers, colleagues, and communities.xe2x80x8bOVERVIEW OF THE ROLE xe2x80x8bWe are seeking an experienced and detailed-orientated HR Operations Partner to join our Core Services team in our new shared capability centre (HSCC) based in Hyderabad, integrating into our broader operating model. The HR Operations Partner, as part of a larger Core Services team, will play a key role in managing the background verification process through an external vendor. This role is crucial in ensuring that our process is thorough, compliant, and efficient, contributing to the overall integrity and success of our strategy.KEY RESPONSIBILITESxe2x80x8bxe2x80x8bA member of the HR BGC team will oversee the end-to-end background verification process.Act as the go-to resource to manage all the queries pertaining to Background verification for candidates and employees across UK&I, International, and Group divisions.Responsible for contacting prospects to obtain missing information.Responsible for escalating discrepancies that may arise during the background check process and working to resolve them in a timely manner.Write detailed reports with high accuracy, flagging any discrepancies, and share the findings.Quality check files to ensure the BGC-specific standards are met. Resolve prospectsxe2x80x99 concerns and answer their questions in a timely manner.Provide solutions to prospects, TA, & vendor, gaining their trust while enhancing long-term partnerships.Monitor the completion of employee queries end-to-end, continually identifying opportunities to improve processes and services, whether location- or process-specific.Provide support to specific HR-led projects and/or initiatives as cascaded down from HR Core Services management.Collaborate with other HR Operations Partners to deliver a consistent, high-quality employee experience whilst maintaining compliance with Flutter standards and business expectations.Build knowledge of location and/or division-specific practices, applying this to improve the future delivery of services.Monitor progress against SLAs and delivery against agreed scope, performance, and timelines.Achieve key performance indicator (KPI) goals and objectives in line with the organisationxe2x80x99s goals.Manages confidential and sensitive employee information and adheres to strict data privacy standards.Continuously dives deep to find new ways to improve the employee experience and speed of resolution.TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVEMinimum qualification xe2x80x93 GraduationAbility to comprehend & articulate complex issues to simple.Strong communication abilities, both oral and written3+ Years of minimum experience, preferably from BGC backgroundExperience working within international HR Operations, TA and vendor with knowledge of employee BGC processes is preferred.Focused on employee experience and efficient process delivery.BENEFITS WE OFFERAccess to Learnerbly, Udemy, and a Self-Development Fund for upskilling.Career growth through Internal Mobility Programs.Comprehensive Health Insurance for you and dependents.Well-Being Fund and 24/7 Assistance Program for holistic wellness.Hybrid Model: 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.Free Meals, Cab Allowance, and a Home Office Setup Allowance.Employer PF Contribution, gratuity, Personal Accident & Life Insurance.Sharesave Plan to purchase discounted company shares.Volunteering Leave and Team Events to build connections.Recognition through the Kudos Platform and Referral Rewards.WHY CHOOSE USFlutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here's an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India.xe2x80x8bxe2x80x8bxe2x80x8bxe2x80x8b

Flutter Entertainment