Job Description

HR Manager Customer Centre IndiaEpiroc India are looking for a HR Manager to join our team in the Customer Center located in Pune. In this role you will work close to the General Manager and be a valued member of the management team. In addition, you will work closely to the Vice President People and Leadership India, ensuring an alignment between global and Epiroc India initiatives. The ideal candidate must have extensive experience in creating and managing a HR strategy, ensuring its successful execution and adjusting accordingly to create competitive advantage.A key purpose of the role is to help strengthen leadership to make sure we have leaders who actively work with People Management in order to create short term as well as lasting results. We think you can contribute to our organization in building high performing teams, with each person understanding own role and expectations. That you have experience in how to maximize business performance and results by ensuring we have the right number of people we need and with the competences needed, and that gaps are closed as quickly and efficiently as possible.We also expect you to ensure we have a strong pipeline of diverse internal talent performing in their current roles and capable and motivated to develop into new roles in the company.Mission:Your overall mission is to safeguard that the Epiroc India continuously gains market shares in the segments we operate, being recognized as market leader and operating with the profitability the Epiroc Group expects.Specific focus for the Customer Center the coming years is:

• Through Excellent Service and support to our customers make sure that we take market shares and are seen as the number one mining equipment partner in the market
• Transformation of our business to more automation and digital solutions for customers

This provides important context to the actions needed to fulfill the mission.Your specific mission as HR Manager is to ensure that we will we have the best organization and HR processes in our industry, we attract the best talents, build diversity in our teams and work proactively with the focus on strategic execution. As a key leader within Epiroc India, you will contribute to the Customers Center\'s strategy and further define and execute the people management strategy, with a customer centricity and business mindset as a core.To be successful, we must have an agile, efficient and high-performing organization of motivated & passionate employees, with the right skills and a culture of continuous learning, optimal flexibility, diversity and a positive attitude. We have a safe and inclusive workplace where all people feel belonging. We are agile and courageous in creating results and achieving targets. We take responsibility and ownership with a caring attitude. We also have a leadership that attracts and develops talents, with a future-fit mindset and orientation.You will provide direct leadership and guidance to our human resource professionals and make sure that our organization in the customer center have an efficient structure. You will also work with the management team and other HR Managers in Epiroc India to walk the talk when it comes to our culture and leadership expectations.Job TitleHuman Resources Manager Epiroc India Customer CentreReports ToThe Human Resources Manager reports to the General Manager CC and with a dotted line to Vice President People and Leadership Epiroc IndiaJob OverviewThe HR function is a strategic function within the company with the aim to support our business managers and customer centre organization reach results by having the right people in the right place at the right time.This is done by being a business savvy leader for the HR function in the customer centre at the same time taking an active part in strategic recruitments, talent growth thru identifying and proposing development plans and trainings in soft- and tech skills among others. In order to deliver the HR manager has a team of HR Professionals that support activities that shall be managed in a proactive way.The HR organization also ensures that company complies with local labour law, union negotiations, educates managers and takes an active role in conflict management and facilitates reviews together with responsible managers when needed. The HR manager is also making sure that the organization works in line with global Epiroc HR processes.ResponsibilitiesHR Manager is entrusted, but not limited to, the following activities and responsibilities:

• Support the development and implementation of the overall Epiroc India strategy.
• Safeguard that everyone in the organization respects and lives up to the values of Epiroc.
• Execution of Epiroc India People & Leadership strategies
• To secure a high performing organization and be the employer of choice with innovative and efficient people processes, where people flourish and deliver sustainable business results.
• Ensure that we attract and employ the right people to suit our needs - people with a future-fit attitude and skills, and with diversity in mind.
• Being a role model and visible ambassador for our company values and basic beliefs, including that we play an active role in building a feedback culture that gives everyone opportunity to grow
• Ensuring proactive and effective change management
• Lead, coach and mentor to develop a competent, professional, and high performing Human Resources organization.
• Contribute to establishing cross-functional teams to ensure an efficient decision making and communication structure within the Epiroc Customer Center
• Provide leadership and support to our sales offices ensuring that we have excellent people management processes in place.
• Establish clear and measurable outcomes in the following key areas:

• Epiroc Culture
• Learning and Development
• Performance Management (PDT, Check Ins and Talent Reviews)
• Talent acquisition (Recruitment and Employer Brand)
• Leadership development
• Diversity and Inclusion
• High Performing Teams

• Strongly contribute to Epiroc India target of reaching XX% gender diversity by the end of 2027
• Ensure that the Customer Center follows all HR related legal requirements, data privacy and the Epiroc way.

Automation & Digitalization

• Contribute to our vision of becoming an \'undisputed automation & digitalization leader\' and provide simple, easy to use and innovative HR solutions, processes, and tools to support business needs.
• Ensure that leaders are leading digital acceleration and establish a reskilling strategy for new digital competencies.
• Explore possibilities to implement robotization/digitization in HR Processes to assist organization.

Operational Excellence

• Constantly review and create most efficient organizational structures.
• Contribute to establishing cross-functional teams (inch. Physical space) to ensure an efficient decision making and communication structure in the Customer Center organization.
• Coordinate and build a \xe2\x80\x9cspoke\xe2\x80\x9d Epiroc University together with other HR Managers in Epiroc India
• Support Group initiatives that reduce administration and enable a business focus for HR professionals such as information systems and Epiroc University.
• Coordinate that My Voice action plans are effectively implemented and followed up in the Customer Center
• Support in internal audits with an HR focus.

Other

• Provide proactive, structured and business minded support to the Customer Center Management team and work as a sounding board for the General Manager
• Set and drive compensation and benefit strategy including ensuring salary reviews are aligned with performance and market needs.
• Active participation and engagement in India People & Leadership Forum as Customer Center representative, with a \xe2\x80\x9cone HR\xe2\x80\x9d mindset and providing functional leadership that creates clear business value.
• Participation in acquisitions and integrations of acquired companies.
• Working closely with the Management Team of Epiroc India to ensure that HR is aligned with the business and the Epiroc Mining India strategies.
• Support management in identifying high-potentials and mentoring programs.
• Report according to group metrics on a monthly and quarterly basis the HR performance indicators (group HR reports)
• Act as a first point of contact for HR related issues for bargainable and non - bargainable employees; Lead conflict resolution approach in cases of disciplinary action.

Qualifications

• Degree in any stream
• Post-Graduation in HR Management

• Experience:
• Minimum 5-10 years in HR Manager position, preferably from an industrial and global company

Location:

• Pune, India.

Specific skills:

• Strong and mature leadership that creates psychological safety and trust in the organization.
• Business savvy with a good understanding of financials
• Proactive

Why should you apply for this position?

• This position provides an excellent opportunity for the right candidate to work in a global listed company in a fast-growing market. The right candidate will have the freedom, in collaboration with other Epiroc entities and the management team, to form, develop and implement the future People Management strategy of the customer center. With the right development and performance this role gives a great development base for taking on the next role within Epiroc India or globally in Epiroc.

The last date of application would be from 10 days of its date of posting.Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at .

Epiroc