Job Description

Summary of Position

Alcon is looking to hire HR Help Center Operations Manager act as subject matter expert to review, design, and document processes for end to end processing (hire to retire)- providing input to global processes and identifying and documenting localizations, as needed. Organize and facilitate ongoing development, evaluation/testing, and maintenance of documentation to ensure complete, accurate, and up-to-date depiction of procedures

Key Responsibilities

Deploy and monitor global standard payroll processes, to ensue Alcon is effectively gaining from economies of scale, utilizing technologies and operating systems to support agreed Service Delivery Model for Alcon

Drive Alcon services compliance on all processes and procedures (taking into account localizations), Self-Service, and Data Analytics & Reporting requirements

Drive process improvement throughout the team

Enable effective hand-off of data between upstream and downstream constituencies (e.g., Employees, Managers, HR Business Partners, COEs, Finance, Tax Authorities), as required

Ensure team members observe and enforce Alcons data privacy policies

Focusing on identification, selection, and retention of world-class talent to ensure a dynamic pipeline of talent

Lead Center level and global cross functional projects

Leads, supports and coaches the team in the delivery of the current scope, deployment and adoption of any new system or technology, manages priorities, ensures activities are handled effectively by modifying plans and actions in own areas of accountability.

Monitor and report standard SLAs and key process and operational metrics (KPIs)

Monitor service delivery performance of Alcon team and take corrective action, as necessary

Monitor, track and ensure compliance of service SLAs of third party supplier(s)

Oversee day-to-day operational effectiveness of regional payroll vendor(s) and payroll specialists from data collection through downstream delivery of pay to employees, pay data to GL / third parties / statutory authorities

Partner closely with COEs, HRBPs and other global teams for the delivery of all policies, programs and tasks across the region. The role also partners closely with the above stakeholders across geographies, to drive standardization, improvements and effectiveness of services provided, utilizing relevant measurement and feedback tools to ensure the quality and value of service delivered meets standards and Operating / Service Level Agreements.

Partnering with client leadership and local HR counterparts to plan and execute strategies that ensure maximum engagement of human resource capital

Possess knowledge of project management principles and ability to use it in practice in HR operational work

Proactively stay up-to-date on trends and developments within payroll space, constantly researching and implementing best practices as appropriate; Work to enhance the capability of self and team

Provide excellent human resources partnership to the management team and associates including input and direction regarding team development, organizational development, personal/professional development of associates, and employee relations matters.

Provide inputs to Payroll Global Process Owner on global process design / process localizations, vendor performance and pay practices

Provide leadership in support of organizational direction and culture. Manage employee performance using established company tools/methodology and set an example for team members

Sets high standards and committed to continuous improvement

Support end to end process execution on issue escalation, clarification, resolution and closure of issues

Transitioning work related to the various employee life cycle stages into the AGS and leading the transformation of the HR Operations team at AGS Warsaw from Process to a Value center.

SKILLS REQUIRED

Strong communications skills (verbal and written); especially in a multi-cultural team & customer environment.

Strong leadership skills in a matrix environment

Excellent communication skills, sensitivity to cultural differences, and patience in resolving issues.

Strong collaborative partnership skills to ensure the effective execution of end to end lifecycle processing across the stakeholders

Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems

Strong planning, organization, delegation, problem solving, and decision-making abilities

Skilled in effective leadership, people management, and development

Can be trusted to maintain confidential information

Strong process-orientation and process improvement mindset

Excellent Communication and Customer Service orientation

The ability to fluently read, write, understand and communicate in English.

Lead with and regularly exhibit intellectual curiosity

EDUCATION REQUIRED

Bachelors degree in business, HR, or related discipline required

EXPERIENCE REQUIRED

Preferred: 10+ years of experience supporting HR Systems, Payroll, Timekeeping & general HR Processes
Required: 7+ years of experience supporting HR Systems, Payroll, Timekeeping & general HR Processes

Preferred: 7+ years in HR Systems (at least 2 year in Workday HCM or Payroll & Time Management Systems such as ADP, SD Worx, NGA, Kronos)
Required: 5+ years in HR Systems (at least 2 year in Workday HCM or Payroll & Time Management Systems such as ADP, SD Worx, NGA, Kronos)

Preferred: 7+ years supporting countries in Center regional area including in depth knowledge of local labor law and regulatory statutes
Required:5+ years supporting countries in Center regional area including in depth knowledge of local labor law and regulatory statutes

Preferred: 3+ years in ServiceNow or other case management system
Required: 2+ years in ServiceNow or other case management system

Preferred: 7+ years working in an HR Shared Services or Payroll/Timekeeping environment
Required: 5+ years working in an HR Shared Services or Payroll/Timekeeping environment
If majority of the experience is in one area; required to have at least 3 years in the other area.

Preferred: 5+ years as manager of others
2+ years as leader of multinational/multi-lingual teams
Required: 4+ years as manager of others
2+ years as leader of multinational/multi-lingual teams

Preferred: 2+ years actively using Six Sigma or other CI methodologies
Required: 1+ years actively using Six Sigma or other CI methodologies

Required: Advanced experience using MS office suite (special focus on word, PowerPoint & excel)

Knowledge of HR Shared Services operations across multiple countries

External Suppliers (Third Party) payroll service delivery and vendor management capabilities

Functional deployment of payroll solutions (experience with requirements documentation, testing and change management)

Payroll policy administration, process design, issue escalation and management

Need to understand complex matrix of laws, policies and labor agreements and interpret for others in an understandable manner, and use appropriate judgment in involving the next level or other resources in decision-making.

Payroll, Time Management, HCM Systems experience required. Examples of systems in use: ADP, Kronos, SDWorx, Workday.

Ability to work & lead effectively in an environment subject to changing priorities and short deadlines

Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supported

Experience leading teams of multiple nationalities and languages

Employment scams: Alcon is aware of employment scams which make false use of our company name or leaders names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.

If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Alcon