Job Description

### Company Profile:



We're a professional, dedicated team operating in every major market across the globe, with a knack for helping businesses thrive and expand. We offer our payroll, employer of record (EOR) and accounting services to businesses of all sizes in a growing number of over 100 countries -- and counting!



TopSource Worldwide brings a level of service and business value to midsize companies that were previously only available to the largest global corporations. Our services are easy to deploy, affordable and scalable -- from basic payroll and accounting functions to complete employer-of-record (EOR) solutions.



We champion and invest in our people and provide a supportive environment. For our clients, we are a trusted partner and operate in a consultative and collaborative way to drive win-win outcomes at every opportunity.



Sound good? Then, carry on reading...




### Role summary



The role of the Global HR Generalist is a key member of our client services team working to deliver a high-quality HR business partner service for our clients and their employees.



Your primary objective will be to take ownership of all global HR issues including case-by-case employee relations advice including terminations, performance management, disciplinaries, and employment contracts; and to deliver excellent and accurate documentation to our clients and their prospective employees.



Working closely with the Global HR Employment Manager, and the Client Relationship and Global Support teams, you will be raising an employment contract in Hungary or running a redundancy process in Sweden one day, and then coaching a client manager and sitting in on a performance conversation with a deployee the next.



You will need to be a HR superstar who can work collaboratively and ethically with our clients and employees to help guide them through the international hiring process. You will be viewed by our clients as an extension of their organization and relied upon to deliver important day-to-day HR services.


Base location: India (Pune)


Reports to: Global HR Employment Manager




### Roles & Responsibilities


HR Business Partner Support to Clients:


• To process all employee relations queries from clients and deployees as required by the laws of the relevant country and building ongoing relationships with clients through provision of expertise and coaching on specific deployee scenarios.
• Support on all terminations scenarios (dismissal, redundancy, performance, capability/long term sick) across all the territories we operate in.
• Support the management of long-term sick in line with laws of that country.
• Answering all maternity/paternity queries.
• Support the management of poor performance including attending performance meetings, with a view to giving our client options which addresses their requirements, whilst also limiting our liability.


Full contract management and deployee life-cycle support:


• Responsible for ensuring our covering letters are correct and read

professionally.
• Responsible for all document template management.
• To assume overall responsibility for drafting, issuing, and revising compliant dual-language (where required) contracts of employment and supporting documentation in line with company policy with zero drop-off rate, meeting all Global HR Generalist team SLAs.
• Creation of client payment schedules where applicable.
• When required, liaise with our partner countries to ensure the level of service we receive is consistent and allows us to ensure the level of service we offer our clients is to our standards, escalating where needed.
• Drafting contract addendums, extensions and additional documentation as required and compliantly to ensure the contract of employment meets our clients' requirements and employment law in that country.
• Reviewing requests for additional clauses and ensuring client is aware of any additional cost these may bring, and advising on the enforceability of such requests.
• Draft resignation acknowledgment letters.
• To support the client in low volume (as per company guidelines) resign and rehire situations and create supporting documentation.
• Become the key point of contact for all HR related matters for identified key client(s).


Collaboration:


• Work as part of a global team, engaging and collaborating with colleagues in other business functions.
• To support the Global HR Employment Manager, Client Relationship Managers, and onboarding teams, and raise and advise on all HR matters for clients, employees and directors.
• To continually update standard operating procedure and country guideline documentation outlining contractual rules and statutory provisions in each country we operate in (circa 65 territories) for internal use.
• Liaising with internal Legal and Compliance to seek the necessary advice on complex issues.

Helping to support our sales and client success teams by answering queries they have had from potential clients or current clients looking for additional services.
•

### Key Attributes & Skills


• A results-driven approach and will to succeed.
• Strong stakeholder skills.
• Exceptionally high level of attention to detail.
• Strong consultative customer service skills.
• Strong coaching skills, particularly in challenging employee relations scenarios.
• Ability to influence and develop client stakeholders.
• Exceptional relationship manager who influences others and can manage and prioritize client expectations.
• Research-oriented and fantastic organizational skills.
• Excellent presentation, verbal and written communication skills.
• Unrivalled ability to quickly assimilate information.
• Ability to prioritize high volumes of work for multiple clients to tight time frames.
• Able to develop and maintain competency in all aspects of international employment.

### Qualification required for the role


• 3+ years of business experience with significant operational HR experience (international business preferred).
• Relevant degree qualification or equivalent experience relating to HR.
• Strong understanding of contracts and employment law.
• Stakeholder management skills.
• Highly technology literate, including Microsoft Office suite and CRM (Portico EOR and HubSpot).
• Understanding of GDPR in terms of HR-related processes.
• Second language a distinct advantage.
• International/global experience desirable.


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