Job Description

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.athenahealth is a progressive, innovation-driven software product company. We partner with healthcare organizations across the care continuum to drive clinical and financial results. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. We maintain a unique values-driven employee culture and offer a flexible work-life balance. As evidence of our rapid growth and industry leadership, we were acquired by the worldxe2x80x99s leading private equity firm xe2x80x9cBain Capitalxe2x80x9d in 2021 for $17bn! and we have many new strategic product initiatives.We are headquartered in Boston, and our other offices are located in Atlanta, Austin, Belfast, and Burlington. In India, we have offices in Chennai, Bangalore and PunePosition Overview: We are looking for an xe2x80x9cHR Associatexe2x80x9d to join our askHR team in Chennai.The Team: askHR is the primary HR service delivery function at Athenahealth, acting as the first point of contact for employees. Our global HR team supports over 7,000 employees, collaborating with Centers of Excellence (COEs) and partner organizations across the entire employee lifecyclexe2x80x94from Recruiting and Onboarding to Compensation, Benefits, Talent Development, and Payroll.Why Join Us?- Join a global HR team, supporting over 7,000 employees at the forefront of healthcare technology and services.- Advance your career as an HR professional through comprehensive, hands-on experience across all HR functions.- Play a pivotal role in shaping the employee experience at athenahealth. Collaborate daily with dedicated, welcoming, and humble colleagues and stakeholders.Your Typical Day- Manage and triage employee inquiries through our HR service desk (ServiceNow), ensuring prompt and effective resolution.- Resolve employee inquiries by directing them to appropriate documentation and self-service options, fostering a culture of self-sufficiency.- Address employeesxe2x80x99 ad hoc questions by leveraging in-depth knowledge of athenaxe2x80x99s policies and practices, providing clear and accurate information.- Escalate complex inquiries to specialized teams within HR (CoEs) or to partners in payroll, legal, IT, or office services, ensuring timely and effective solutions.- Identify trends in employee inquiries and collaborate with COEs to enhance the knowledge base, contributing to continuous improvement.-Execute accurate and timely transactions in HR Systems (Workday, Kronos, ServiceNow, and others), maintaining data integrity and compliance.- Generate precise and timely reports, primarily using Workday and Excel, to support data-driven decision-making.Required Skills- History of providing a positive customer experience while demonstrating the ability to understand and address employee concerns with a compassionate approach.- Experience aligning with employees before addressing their issues.- Demonstrated ability to handle high stakes transactions related to employee compensation and benefits with accuracy and a strong attention to detail.- Track record of critical thinking, resource utilization, curiosity and continuous knowledge improvement.- Experience extract and manipulating data from large data sets and utilizing Excel functions (v-lookups, pivot tables, filtering) to create user-friendly reports.- Strong track record of maintain a balance of professionalism and clarity in both written and verbal communication.Required Qualifications- A minimum of 4 years of professional business experience in a customer or client facing support role. One year of HR or related experience required OR a degree in Human Resources.- Proven expertise in customer service, client services, account management or sales with a focus on expectation management and customer satisfaction.- Exceptional data entry skills with a high degree of accuracy.- Superior verbal and written communication skills, strong analytical and problem-solving abilities.- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint), Database Software, HRIS and/or payroll systems.- Demonstrated ability to research, compile, and present information and data clearly.- Capability to work independently and as part of a cross-functional team.- Adaptability to evolving environments, industry trends, and business demands.Preferred Qualifications-Bachelorxe2x80x99s Degree in Human Resources or a related field.- Four years of experience in an HR support role, preferably within a shared services environment.- Extensive experience with Workday HCM, including Recruiting, Reporting, and other core functional areas.- Familiarity with enterprise applications such as ServiceNow, Salesforce, Oracle, etc.- Advanced proficiency in data analysis and reporting tools.About athenahealthHerexe2x80x99s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.Whatxe2x80x99s unique about our locations?
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealthxe2x80x99s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India xe2x80x94 plus numerous remote employees xe2x80x94 all work to modernize the healthcare experience, together.Our company culture might be our best feature.
We don't take ourselves too seriously. But our work? Thatxe2x80x99s another story. athenahealth develops and implements products and services that support US healthcare: Itxe2x80x99s our chance to create healthier futures for ourselves, for our family and friends, for everyone.Our vibrant and talented employees xe2x80x94 or athenistas, as we call ourselves xe2x80x94 spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.Our size makes a difference, too: We are small enough that your individual contributions will stand out xe2x80x94 but large enough to grow your career with our resources and established business stability.Giving back is integral to our culture. Our athenaGives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealthxe2x80x99s Corporate Social Responsibility (CSR) program, wexe2x80x99ve selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.What can we do for you?
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces xe2x80x94 some offices even welcome dogs.In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

Athena Health