Job Description

1. Assign housekeeping tasksA housekeeping supervisor takes on various roles to effectively manage the entire housekeeping department. They assign cleaning and maintenance tasks and ensure that the team efficiently completes any delegated duties. As a housekeeping supervisor, you could also provide team members with specific instructions or suggestions to accommodate customer requests.2. Create staffing schedulesAnother responsibility of a housekeeping supervisor is to create daily schedules for the staff. Completing a schedule and assigning tasks in advance enables effective communication and efficient operation by clearly coordinating the department's work activities. An effective scheduling process allows you to enforce rules and regulations about breaks, lunches and attendance.3. Provide orientation and trainingOrientations and training introduce the employees of an organisation to the organisation's policies and standard regulations and specific procedures. This may include cleaning and maintenance methods, organisational layout and guidelines for using supplies and equipment. As a housekeeping supervisor, you can provide your team with adequate training to ensure that the department's maintenance processes comply with the establishment's standards.4. Offer high-quality customer serviceA housekeeping supervisor guarantees a high standard of customer service for an organisation to maintain customers' credibility by providing a consistent and satisfactory experience. You can address customer complaints, conduct employee investigations and take corrective actions. As a housekeeping supervisor, you are responsible for communicating customer feedback to staff members and suggesting improvements.Related: What Is Customer Service? Definition And Career Advice5. Manage the inventory and order suppliesThe housekeeping supervisor is responsible for checking inventory and supply routinely to maintain adequate stock levels. An essential part of this role is ordering supplies when inventory levels are low and arranging the maintenance and repair of equipment. It is crucial that staff members have easy access to any necessary supplies and equipment to complete their tasks.6. Issue supplies and equipment to staffA housekeeping supervisor provides every team member with the supplies and equipment they require. You are also responsible for keeping track of what every staff member uses to help locate missing items. If a team member works with a piece of hazardous equipment or a dangerous supply item, you can ensure that they follow the necessary safety precautions.7. Hire new staff and recommend transfers, promotions and dismissalsA housekeeping supervisor is responsible for screening job applicants and hiring new employees for the housekeeping department. As a supervisor, you analyse each team member's performance and use those evaluations for promotion decisions. You can also use the documentation from these evaluations to transfer a team member if better opportunities arise in other departments or locations or dismiss an employee for sub-par performance or failure to comply with policies, rules or regulations.Related: 11 Interview Questions For Housekeeping Staff (With Answers)8. Perform cleaning duties when there is a staff shortageA housekeeping supervisor works alongside the staff members of the housekeeping department. If the department does not have enough available team members or there is an urgent matter needing attention, it is your responsibility to help the team perform cleaning and maintenance tasks. You can also assume additional responsibilities and ensure the timely completion of tasks such as sweeping, vacuuming, restocking inventories and guest room amenities.9. Prepare reportsA housekeeping supervisor is responsible for recording and tracking work assignments, personal requests and time cards and preparing detailed reports for analysis. You could also be responsible for tracking room occupancies, departmental expenses and employee payrolls and preparing reports for presentation to management teams. Regularly creating and reviewing reports helps you identify and resolve minor problems before they become serious.10. Establish standards and procedures for workIt is essential for a housekeeping supervisor to know the specific protocols, standards and procedures for an establishment. You can use that knowledge to properly train members about guidelines for important issues such as personal protective gear inspection or chemical standards, physical cleaning or terminal cleaning. This ensures your team's compliance, efficiency, discipline and consistency in the performance of tasks.11. Attend staff meetings to discuss policiesThe housekeeping supervisor represents their department in organisational meetings. They are responsible for arranging and attending staff meetings to explain and discuss the company's updated policies. Regular staff meetings can ensure that team members are aware of important information and procedure changes.12. Examine and determine the need for repair and replacementA housekeeping supervisor is responsible for examining the premises, equipment and supplies. If there are any necessary repairs to the furniture or fittings, you can report them to management and initiate the repair process. If any equipment or supplies are not functioning properly, you can arrange for repairs or replacement.13. Ensure compliance with safety and sanitation policiesSanitation and safety protocols are crucial in housekeeping to safeguard staff and customers' well-being. They increase safety by reducing the likelihood of illnesses, hazards and injuries. You are responsible for ensuring every team member is aware of and complies with any safety and sanitation policies.14. Recommend service improvements to the managementA housekeeping supervisor analyses and evaluates records and forecasts departmental requirements. You can also collect customer feedback to report any findings to the management team. This enables the organisation to find areas of opportunity for improvement continuously.15. Give clear instructionsEffective communication is an important trait for a housekeeping supervisor. Interacting with customers, training new employees, educating team members and reporting to management all require exceptional communication skills. It is essential that the housekeeping team feels comfortable approaching you to discuss concerns or request assistance. Since you are responsible for training and monitoring an entire department, it is important to possess practical verbal and written communication skills.Related: Writing A Housekeeper Resume Objective (With Examples) Skills Required To Become A Housekeeping SupervisorA housekeeping supervisor has several duties and responsibilities. To efficiently execute these tasks, you can rely on a variety of skills, such as:Attention to detailPaying attention to detail helps you check that every team member efficiently completes their tasks without errors. The team's responsibilities include maintaining critical aspects of the establishment. It is crucial for you to monitor every minute detail for compliance with maintenance standards.Related: Attention To Detail: Definition, Examples And TipsOrganisational and management skillsOrganisational and management skills are beneficial for delegating appropriate and achievable tasks to individual team members. These skills can help you identify and understand priorities and areas of opportunity. These skills are valuable for monitoring the cleaning process and keeping track of supplies and equipment to complete scheduled tasks effectively. Some duties requiring these skills include organising employee shifts, training team members and handling customer requests.

Job Type: Full-time

Pay: ?13,000.00 - ?15,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person