Job Description

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A Housekeeping Supervisor is a professional who monitors the work activities of cleaning personnel to ensure that they are providing a clean, orderly, and attractive environment for guests. They assign duties accordingly while inspecting all aspects to make sure everything meets industry standards and keeps an eye on customer satisfaction.

Responsibilities -

1. Train housekeepers on cleaning and maintenance tasks.

2. Oversee staff on a daily basis.

3. Check rooms and common areas, including stairways and lounge areas, for cleanliness.

4. Schedule shifts and arrange for replacements in cases of absence.

5. Establish and educate staff on cleanliness, tidiness and hygiene standards.

6. Motivate team members and resolve any issues that occur on the job.

7. Respond to customer complaints and special requests.

8. Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves.

9. Participate in large cleaning projects as required.

10. Ensure compliance with safety and sanitation policies in all areas.

11. Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.

12. Scheduling staff shifts and organizing replacements as required.

13. Investigating and addressing complaints regarding poor housekeeping service.

14. Providing training to the housekeeping staff.

15. Regularly taking inventory of cleaning supplies and ordering stock as needed.

16. Issuing cleaning supplies and equipment to housekeeping staff as needed.

17. Screening housekeeping applicants and recommending promotions, transfers, and dismissals.

18. Performing various cleaning duties in instances of staff shortages.

Requirements and Skills -

1. Work experience as a Housekeeping Supervisor or similar role.

2. Hands-on experience with cleaning and maintenance tasks for large organizations.

3. Working knowledge of housekeeping.

4. Excellent organizational and team management skills.

5. Stamina to handle the physical demands of the job.

6. Flexibility to work various shifts, including evenings and weekends.

7. Exceptional customer service skills.

8. Effective communication skills.

9. High school diploma is a plus.

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?12,000.00 per month

Jadwal:

• Rotational shift

Tunjangan:

• Paid time off
• Provident Fund

Upah Tambahan:

• Overtime pay

Experience:

• Housekeeping Supervisor: 3 years (Preferred)

Work Location: In person