Job Description

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team, ensuring that guest rooms and public areas are cleaned and maintained according to the highest standards of cleanliness and hygiene. This position also involves training staff, managing schedules, and ensuring a smooth and efficient operation in the housekeeping department.

Key Responsibilities :

• Supervision and Staff Management :
• Supervise, train, and motivate housekeeping staff to ensure high standards of cleanliness and guest satisfaction.
• Assign tasks to housekeeping staff, ensuring that all areas are cleaned according to established procedures and schedules.
• Monitor staff performance, providing feedback and coaching to improve productivity and efficiency.
• Conduct regular performance evaluations of housekeeping staff.
• Guest Room and Public Area Cleaning :
• Ensure that guest rooms, public areas, corridors, and back-of-house areas are cleaned and maintained to the highest standards.
• Inspect guest rooms, bathrooms, and common areas to ensure cleanliness, hygiene, and proper maintenance.
• Ensure that all cleaning equipment and supplies are used correctly and maintained.
• Inventory and Supply Management :
• Monitor and manage housekeeping inventory, ensuring that cleaning supplies, linens, and other materials are stocked and ordered as needed.
• Report any maintenance issues or damage in guest rooms or public areas to the appropriate department for repair.
• Quality Control and Inspections :
• Conduct regular inspections of guest rooms and public areas to ensure adherence to cleanliness standards and quality assurance protocols.
• Address any issues or complaints regarding cleanliness or housekeeping service, and resolve them in a timely and professional manner.
• Health and Safety Compliance :
• Ensure that all cleaning procedures are carried out in compliance with health and safety standards.
• Train staff on safe handling of cleaning products, equipment, and chemicals.
• Ensure that all cleaning equipment is in good working condition and properly maintained.
• Staff Scheduling and Time Management :
• Develop and maintain housekeeping schedules to ensure sufficient staffing levels for peak times, special events, and regular operations.
• Monitor attendance and timekeeping of staff, ensuring coverage during absences or peak periods.
• Communication and Coordination :
• Liaise with the front desk and other departments to ensure that room cleaning and special requests are handled promptly.
• Communicate with the maintenance department to ensure that issues in guest rooms or public areas are resolved quickly.
• Attend departmental meetings and provide updates on housekeeping operations, issues, and performance.
• Budget and Cost Control :
• Monitor housekeeping expenses to ensure that costs stay within budget.
• Assist in ordering supplies and managing inventory efficiently to avoid waste and unnecessary expenditure.
• Training and Development :
• Conduct training sessions for new staff and provide ongoing education on cleaning procedures, safety protocols, and customer service standards.
• Ensure that housekeeping staff is knowledgeable about company policies, procedures, and guest service expectations.
• Guest Satisfaction :
• Ensure that guests' expectations for cleanliness and comfort are met or exceeded.
• Respond to guest complaints or requests related to housekeeping and resolve them promptly.
• Implement procedures for handling special requests from guests, such as extra linens or specific cleaning instructions.

Skills and Qualifications :

• High school diploma or equivalent (some positions may require a college degree or certification in hospitality management).
• Previous experience in housekeeping, preferably in a supervisory role.
• Strong leadership, organizational, and time-management skills.
• Knowledge of cleaning procedures, equipment, and chemicals.
• Excellent communication and interpersonal skills.
• Ability to perform inspections and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic computer skills (experience with housekeeping management systems is a plus).
• Ability to work independently and as part of a team.

Work Environment :

• Housekeeping Supervisors typically work in hotels, resorts, or similar establishments.
• This position may require working early mornings, evenings, weekends, or holidays, depending on the operation's needs.
• Supervisors may also work in a combination of office and on-site settings, overseeing both the administrative and operational aspects of housekeeping.

Job Type: Full-time

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Fixed shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 3 years (Preferred)

Work Location: In person