Job Description

### : Housekeeping Supervisor

Position Title: Housekeeping Supervisor

Department: Housekeeping

Reports To: Executive Housekeeper or Assistant Housekeeper

### Job Summary:

The Housekeeping Supervisor is responsible for overseeing and coordinating the daily operations of the housekeeping department, ensuring that all assigned areas, rooms, and facilities are cleaned, maintained, and presented to a high standard. The supervisor will manage a team of housekeeping staff, ensuring efficiency, adherence to cleanliness standards, and guest satisfaction.

---

### Key Responsibilities:

- Supervision of Staff:

- Supervise, train, and motivate housekeeping personnel to ensure cleanliness standards are met.

- Schedule and assign duties to housekeeping staff, ensuring adequate coverage for all shifts.

- Monitor staff performance and provide constructive feedback, coaching, and disciplinary action as needed.

- Conduct daily briefings and communicate expectations, policies, and procedures.

- Quality Control:

- Inspect guest rooms, public areas, and back-of-house areas to ensure cleanliness and orderliness according to established standards.

- Identify and report maintenance issues or repair needs to the appropriate departments.

- Conduct regular room checks and ensure that housekeeping staff follow cleaning protocols, including proper use of chemicals and equipment.

- Ensure that cleaning supplies and equipment are properly maintained and safely used.

- Guest Relations:

- Ensure that all guest requests related to housekeeping are handled promptly and courteously.

- Respond to guest feedback and concerns regarding cleanliness and service, taking appropriate action to resolve issues.

- Ensure that lost and found items are properly handled and documented.

- Inventory and Supplies Management:

- Maintain inventory of cleaning supplies, linens, and other housekeeping equipment.

- Order and restock supplies as necessary, ensuring cost control and minimizing waste.

- Monitor usage and report any discrepancies or issues with supplies.

- Health and Safety Compliance:

- Ensure that all housekeeping operations comply with local health, safety, and sanitation regulations.

- Maintain a safe working environment by ensuring staff follows proper safety procedures and reports hazards.

- Ensure the proper storage and handling of cleaning chemicals in compliance with safety guidelines.

- Administrative Duties:

- Maintain records of room assignments, staff schedules, and other relevant documentation.

- Assist in budget management and control of departmental costs.

- Assist with employee performance reviews, training, and development programs.

---

### Qualifications:

- Education & Experience:

- High school diploma or equivalent (required).

- Previous experience in a housekeeping or cleaning role (preferred).

- Prior supervisory experience in a housekeeping or hospitality environment (preferred).

- Skills:

- Strong organizational and leadership skills.

- Excellent communication and interpersonal skills.

- Ability to prioritize tasks and manage time effectively.

- Knowledge of cleaning products, equipment, and techniques.

- Familiarity with health and safety regulations.

- Proficient in basic computer skills (e.g., Microsoft Office or housekeeping management software).

- Physical Requirements:

- Ability to stand, walk, bend, and lift for extended periods.

- Ability to lift and carry up to 25 lbs (or more if required).

- Comfortable working in various weather conditions and different environments.

---

### Working Conditions:

- This position typically requires working long hours, including evenings, weekends, and holidays.

- The role may require occasional overtime to meet the demands of the business.

- The work environment may involve exposure to cleaning chemicals, dust, and noise.

---

Job Type: Full-time

Pay: ?17,000.00 - ?19,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Rotational shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person