Job Description

Housekeeping Supervisor

Job Summary: The Housekeeping Supervisor is responsible for overseeing and coordinating the daily housekeeping operations to ensure high standards of cleanliness, hygiene, and orderliness are maintained across the hotel. This role involves supervising housekeeping staff, inspecting rooms and public areas, and managing housekeeping inventory while delivering exceptional guest experiences.

Salary Range: ?15,000 - ?20,000 per month

Key Responsibilities:

Operational Supervision:

• Supervise and coordinate the activities of housekeeping staff, including room attendants, cleaners, and laundry personnel.
• Assign daily tasks and ensure timely completion of all cleaning duties.

Quality Assurance:

• Inspect guest rooms, suites, and public areas to ensure cleanliness, maintenance, and proper setup according to hotel standards.
• Address and rectify any deficiencies immediately.

Guest Experience:

• Respond promptly to guest requests and complaints regarding housekeeping services.
• Ensure that guests receive personalized and efficient housekeeping services.

Inventory and Supplies Management:

• Monitor and manage housekeeping supplies, cleaning chemicals, and linen inventory.
• Place orders for replenishment as required while maintaining cost control.

Training and Development:

• Train new housekeeping staff in cleaning techniques, safety procedures, and hotel standards.
• Conduct regular briefings and ongoing training sessions to enhance team performance.

Health and Safety:

• Ensure compliance with health, safety, and hygiene standards in all housekeeping operations.
• Maintain proper storage and usage of cleaning chemicals according to safety guidelines.

Team Coordination:

• Work closely with the Front Office and Maintenance teams to coordinate room readiness and resolve guest concerns promptly.
• Assist in preparing staff schedules and managing attendance.

Administrative Duties:

• Maintain detailed records of cleaning activities, maintenance issues, and inventory.
• Prepare reports on housekeeping operations for management review.

Qualifications:

• Diploma or degree in Hospitality Management or a related field is preferred.
• Prior experience as a housekeeping supervisor or similar role is required.
• Strong communication skills, customer service orientation, and attention to detail.

Experience:

• Minimum 2-3 years of experience in housekeeping operations, preferably in a supervisory role within a hotel or resort.

Skills:

• Strong leadership and team management skills.
• Excellent attention to detail and organizational abilities.
• Good communication and interpersonal skills.
• Familiarity with housekeeping equipment and cleaning products.
• Knowledge of health and safety regulations.

Work Environment:

• Ability to work in a fast-paced environment and handle multiple priorities.
• Flexibility to work shifts, weekends, and holidays as required.

Benefits:

• Competitive salary and performance-based incentives.
• Professional growth and training opportunities.
• Employee discounts on hotel services and facilities.
• Health and wellness benefits.

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

• Food provided
• Paid time off

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Experience:

• total work: 3 years (Preferred)

Work Location: In person