Job Description

Company Description

• Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Visakhapatnam Varun Beach to ensure maximum cooperation, productivity, and guest service.
• Monitor and supervise service flow in the assigned outlet.
• Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management



Business Performance



• Prepare periodical department budget & forecast, manage all operational costs within budgets



• Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable



• Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals



• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation



• Compile and update Standard Operating Procedures for all areas of responsibility periodically



• Ensure that all auditing and reporting standards are conveyed to staff and adhered to



• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner



• Conduct quality control inspections of all areas of the hotel and share results with the team



• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning



• Conduct monthly Staff Meetings and daily briefings with Operational Managers



• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies



• Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service



Additional Information

• Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.