Job Description

Company Description"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Supervise and coordinate the activities of housekeeping staff, including room attendants, public area attendant, gardeners and contractual team members.
• Ensure all guest rooms, corridors, and public areas meet the hotel's cleanliness and presentation standards.
• Conduct regular inspections of guest rooms and public areas to ensure adherence to quality standards.
• Manage inventory of cleaning supplies and equipment, and reorder as necessary.
• Train, mentor, and evaluate housekeeping staff to ensure high performance and professional development.
• Handle guest requests and complaints promptly and professionally, resolving issues to the satisfaction of the guest.
• Collaborate with the front desk, maintenance, and other departments to ensure smooth operations and a seamless guest experience.
• Ensure compliance with health and safety regulations and hotel policies.
• Prepare and maintain reports related to housekeeping operations, including room status, inventory levels, and staff performance.

Qualifications

• Proven experience as a Housekeeping Supervisor or similar role in a hotel or hospitality environment.
• Strong knowledge of cleaning and sanitation products, techniques, and equipment.
• Excellent organizational and leadership skills with the ability to manage a diverse team.
• Exceptional attention to detail and commitment to maintaining high standards of cleanliness.
• Strong communication and interpersonal skills to interact effectively with guests and team members.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in English; knowledge of additional languages is a plus.
• Flexibility to work various shifts, including weekends and holidays.

Additional InformationOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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