Job Description

A Housekeeping Executive plays a crucial role in the management and operation of housekeeping services in a hotel, resort, or other hospitality establishments. This position is responsible for overseeing the housekeeping department's operations, ensuring cleanliness, safety, and maintenance standards are met, and leading the housekeeping team. Here are the typical roles and responsibilities of a Housekeeping Executive:

1. Supervising the Housekeeping Staff

• Team Management: Supervise and lead a team of housekeeping staff, including supervisors, room attendants, cleaners, and laundry staff.
• Training: Train staff on proper cleaning procedures, safety protocols, and customer service skills.
• Scheduling: Manage staff schedules to ensure adequate coverage, including during peak times or special events.

2. Ensuring Cleanliness and Standards

• Quality Control: Inspect rooms, public areas, and back-of-house areas to ensure cleanliness and maintenance standards are consistently met.
• Attention to Detail: Ensure that all spaces meet the cleanliness standards required for guest satisfaction.
• Guest Rooms: Oversee the cleaning, maintenance, and preparation of guest rooms according to hotel or resort standards.
• Public Areas: Maintain the cleanliness of lobby areas, hallways, restrooms, and other public spaces.
• Laundry Services: Oversee the laundry operations to ensure the quality of linens, towels, and other fabric items.

3. Inventory and Supplies Management

• Inventory Control: Monitor and maintain stock levels of cleaning supplies, linens, guest room amenities, and other housekeeping items.
• Procurement: Order and manage supplies within budget constraints and ensure timely deliveries.
• Equipment Maintenance: Ensure the proper maintenance and safe use of housekeeping equipment.

4. Guest Relations and Service

• Customer Satisfaction: Handle guest complaints or requests related to housekeeping services and resolve issues promptly and effectively.
• Special Requests: Ensure that any special guest requests (e.g., extra towels, early check-in/late check-out) are fulfilled.
• Personalized Service: Ensure that guest expectations are met by providing exceptional service in line with the brand's standards.

5. Health and Safety Compliance

• Safety Protocols: Ensure all housekeeping staff adhere to health and safety regulations, including the safe handling of chemicals, cleaning equipment, and safe work practices.
• Hygiene Standards: Maintain high standards of hygiene in all housekeeping tasks to prevent contamination or spread of disease.
• Emergency Procedures: Be familiar with and ensure staff are trained on emergency procedures related to fires, medical emergencies, or other safety concerns.

6. Budget and Cost Control

• Cost Management: Monitor and control the housekeeping department's budget, including labor costs and the consumption of cleaning supplies.
• Efficiency: Implement strategies to improve the department's efficiency and reduce costs while maintaining high standards.

7. Coordination with Other Departments

• Collaboration: Coordinate with other hotel departments, such as front desk, maintenance, and food and beverage, to ensure smooth operations and guest satisfaction.
• Maintenance Reporting: Report maintenance issues or damage to the maintenance team for prompt resolution.

8. Record Keeping and Reporting

• Daily Reports: Maintain records of housekeeping activities, including cleaning schedules, stock levels, and any incidents.
• Staff Performance: Evaluate staff performance and provide feedback, conduct performance reviews, and manage any disciplinary actions when necessary.
• Reports to Management: Provide regular updates to senior management on housekeeping operations, budget performance, and guest satisfaction.

9. Sustainability Initiatives

• Eco-friendly Practices: Promote sustainable cleaning methods and energy-efficient practices to reduce the environmental impact.
• Waste Management: Oversee waste disposal and recycling programs to minimize the establishment's carbon footprint.

10. Emergency and Crisis Management

• Crisis Handling: Handle situations involving accidents, cleaning emergencies, or urgent housekeeping needs effectively and swiftly.
• Quick Response: Ensure staff is prepared to respond to urgent requests or changes in guest requirements.

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Experience:

• total work: 2 years (Preferred)

Work Location: In person

Application Deadline: 13/12/2024
Expected Start Date: 25/12/2024