Job Description

Create 100% guest satisfaction by providing 'Yes I Can' genuine hospitality and by exceeding guest expectations:

• Communicates and demonstrates 'Yes I Can' service to other employees.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.

Adheres to hotel policies and procedures:

• Attends work on time and as scheduled.
• Follows hotel grooming, hygiene and dress standards.
• Minimise safety hazards by following all safety rules and procedures.
• Refrain from personal conversations with other staff at the main entrance.
• Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
• At all-time projects a favourable image of Brand to the public.

Provides employees with the information needed to perform their job effectively.

Orients employees to the department and hotel and provides on-the-job training on job responsibilities

Prioritises and assigns work

Provides feedback to the employee and Department Manager on the employee's performance of job responsibilities

Ensures that linen closets are maintained as appropriate

Verifies that trolleys are stored properly and closets are locked

Assists in inventories as requested

Supervises Room Attendants in the cleaning of guest rooms as requested by the Executive Housekeeper.

Verifies that all rooms have been cleaned by reviewing the list of rooms cleaned by each Room Attendant daily

Supervises the completion of short notice requests for rooms

Prepares requests for replacement of furniture, fixtures etc and follows up to ensure completion of request as directed

Inspects all check-out/stay over rooms for adherence of Brand's

standards

Monitors quality of rooms by conducting and documenting inspections of cleaned rooms

Prioritises special cleaning requests (VIP rooms, check-in)

Checks floor linen closets daily for cleanliness, adequate supplies and linen.

Assures trolleys are properly stored and vacuum cleaners are emptied at the end of each day

Assures proper handling of lost and found articles

Ensures safety by assuring that all linen chutes are kept locked at all times

Ensures security of keys and pagers

Ensure Room Attendants use the right technique when lifting, bending and using chemicals.

Job Type: Full-time

Pay: ?16,000.00 per month

Schedule:

• Day shift

Experience:

• Housekeeping: 1 year (Preferred)
• total work: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person