Job Description

We are seeking a dynamic and experienced Housekeeping Trainer to join our team. The ideal candidate will have a strong background in housekeeping operations and a passion for training and development. This role will involve designing, delivering, and evaluating training programs to ensure our housekeeping staff is equipped with the knowledge, skills, and tools necessary to provide exceptional service to our guests.

Key Responsibilities:

• Training Program Development: Develop, implement, and maintain comprehensive training programs for housekeeping staff at all levels, covering topics such as cleaning procedures, safety standards, guest service, and use of hotel management software.
• Training Delivery: Conduct engaging and informative training sessions, both in-person and virtually, using a variety of instructional methods (e.g., lectures, demonstrations, role-playing, case studies).
• Performance Evaluation: Assess employee performance through regular evaluations and provide constructive feedback to identify areas for improvement and growth.
• Coaching and Mentoring: Offer individual coaching and mentoring to support the development of housekeeping staff and their career aspirations.
• Technical Skills: Demonstrate proficiency in using hotel management software or other relevant hospitality industry software to train staff on operational procedures and systems.
• Customer Service Focus: Foster a strong customer service culture within the housekeeping department, ensuring that staff understand the importance of providing exceptional service to guests.
• Communication Skills: Effectively communicate with housekeeping staff, management, and other departments to ensure smooth operations and collaboration.

Qualifications:

• Bachelor's degree or postgraduate degree in hospitality management or a related field.
• Minimum 5-7 years of experience in the hospitality industry, with a focus on housekeeping operations and training.
• Proven track record of designing, delivering, and evaluating effective training programs.
• Strong technical skills, including proficiency in hotel management software or other relevant hospitality industry software.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Passion for training and development, with a commitment to continuous improvement.

Job Types: Full-time, Permanent

Pay: ?45,000.00 - ?50,000.00 per month

Schedule:

• Day shift

Experience:

• Housekeeping: 5 years (Required)
• total work: 7 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person