Job Description

The Hotel Receptionist/Manager is responsible for ensuring the smooth operation of the hotel's front desk, providing excellent customer service, and managing the daily activities and staff. This role requires strong organizational skills, the ability to handle multiple tasks, and a professional demeanor.

Key Responsibilities:

• Front Desk Operations:
• Greet and welcome guests promptly and courteously.
• Check guests in and out, manage reservations, and handle inquiries.
• Answer phone calls and respond to emails efficiently.
• Process payments, issue room keys, and maintain accurate records of bookings.
• Customer Service:
• Address and resolve guest complaints and concerns with a positive attitude.
• Provide information about hotel facilities, services, and local attractions.
• Assist guests with special requests, including booking transportation or making restaurant reservations.
• Managerial Duties:
• Oversee daily front desk operations and ensure staff adherence to hotel policies.
• Train, supervise, and schedule front desk staff.
• Monitor staff performance and provide feedback and coaching as needed.
• Assist in managing budgets, forecasts, and financial planning for the front desk department.
• Conduct regular team meetings to communicate updates, changes, and expectations.
• Administrative Tasks:
• Maintain and update guest information and reservation systems.
• Prepare and manage reports, including occupancy rates, financial summaries, and guest feedback.
• Ensure compliance with health and safety regulations.
• Coordinate with other departments to ensure seamless operations and guest satisfaction.
• Crisis Management:
• Handle emergency situations, such as medical incidents or security issues, following established protocols.
• Maintain a calm and composed demeanor under pressure.
• Sales and Marketing:
• Promote hotel services and facilities to guests.
• Assist in the development and implementation of marketing strategies to attract and retain guests.

Qualifications:

• Previous experience in hotel reception or a similar customer service role.
• Strong leadership and management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software and Microsoft Office Suite.
• Ability to work flexible hours, including weekends and holidays.
• A high school diploma or equivalent; a degree in hospitality management or a related field is preferred.
• Fluency in multiple languages is a plus.

Key Competencies:

• Customer-focused mindset.
• Problem-solving skills.
• Attention to detail.
• Time management and organizational skills.
• Ability to work independently and as part of a team.

This role combines the responsibilities of a front desk receptionist with managerial duties, making it ideal for a candidate who is looking to take on more leadership and operational responsibilities in a hotel setting.

Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Expected Start Date: 01/09/2024