Job Description

: Receptionist - Nautical Escape Homestay

Position:Receptionist

Location:Nautical Escape, White Town, Pondicherry

Employment Type: Full-Time/Part-Time

About Nautical Escape:

Nautical Escape is a cozy and traditional homestay located in the heart of Pondicherry's White Town, just a stone's throw from the main beach. We provide a warm and welcoming experience for guests of all ages with a choice of AC and non-AC accommodations.

Job Summary:

We are looking for a friendly and professional receptionist to be the face of Nautical Escape. As the first point of contact for our guests, you will play a crucial role in delivering excellent customer service, managing bookings, and ensuring our guests feel at home.

Responsibilities:

- Guest Relations:

- Greet guests warmly upon arrival and provide a seamless check-in and check-out process.

- Address guest inquiries, requests, and complaints promptly and courteously.

- Provide information about local attractions, restaurants, and services.

Reservation Management:

- Handle room bookings and reservations via online travel agencies (OTAs), phone, and walk-ins.

- Update the booking system to reflect current room availability and ensure accuracy.

- Administrative Tasks:

- Manage payment processing and maintain accurate records of transactions.

- Answer phone calls and emails professionally and respond to inquiries in a timely manner.

- Maintain a neat and organized reception area.

Operational Support:

- Coordinate with housekeeping to ensure rooms are clean and ready for new guests.

- Handle basic record-keeping and reporting tasks.

Requirements:

- Prior experience as a receptionist or in customer service is preferred but not mandatory.

- Strong English, Hindi and French (not mandatory) communication and interpersonal skills.

- Basic computer proficiency (experience with booking systems is a plus).

- Ability to multitask and work in a fast-paced environment.

- Flexibility to work on weekends and holidays as needed.

What We Offer:

- A friendly and supportive work environment.

- Competitive salary with potential for bonuses based on performance.

- Opportunities for growth within the company.

Join us at Nautical Escape and be a part of a warm and vibrant team that brings the best of Pondicherry hospitality to our guests!

To Apply:

Send your resume and a brief cover letter to thenauticalescape@outlook.com. We look forward to hearing from you!

Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?12,000.00 per month

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Morning shift
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person