Job Description

Job Summary: The Hotel Receptionist is the first point of contact for guests, providing exceptional customer service and ensuring a smooth check-in and check-out experience. The receptionist is responsible for managing reservations, handling inquiries, and assisting with various administrative tasks.

Key Responsibilities:

• Guest Services:
• Greet guests warmly upon arrival.
• Assist with check-in and check-out processes.
• Provide information about hotel services and local attractions.
• Address guest inquiries and resolve complaints promptly.
• Reservations Management:
• Manage room bookings through the hotel's reservation system.
• Process cancellations and modifications as needed.
• Ensure accurate billing and payment processing.
• Administrative Tasks:
• Maintain an organized and efficient front desk area.
• Handle incoming calls and emails professionally.
• Prepare and maintain reports related to occupancy and revenue.
• Collaboration:
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction.
• Communicate special requests or issues to relevant departments.
• Compliance:
• Adhere to hotel policies and procedures.
• Maintain guest confidentiality and security.

Qualifications:

• Any Degree, High school diploma or equivalent; additional hospitality training is a plus.
• Previous 2 year experience in a customer service role, preferably in the hospitality industry.
• Proficient in using reservation systems and basic computer software.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work flexible hours, including nights, weekends, and holidays.

Working Conditions:

• Fast-paced environment with frequent interaction with guests.
• May able to make tea/coffee for guest incase of pantry staff absence.

Compensation:

• Competitive salary with potential benefits based on experience and performance.

This description can be tailored to fit specific hotel needs or company culture!

Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?22,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance
• Yearly bonus

Experience:

• total work: 2 years (Required)

Work Location: In person