Job Description

Job Title: Front Office Executive

Salary Range: ?20,000 - ?23,000/month

Experience: 3-5 years preferred

Reporting To: Front Office Manager / General Manager

Contact via whatsapp-9118555971

Key Responsibilities:

Hotel Front Office:

Welcome guests with a warm and friendly attitude

Handle check-in and check-out processes

Manage room reservations through phone, email, and OTA platforms (like MakeMyTrip, Goibibo, etc.)

Maintain guest records and billing using PMS (Property Management System)

Handle guest complaints and escalate issues when necessary

Coordinate with housekeeping and room service teams for guest needs

Restaurant Reception:

Greet restaurant guests and manage table bookings

Maintain a reservation log and coordinate with the captain for guest seating

Handle takeaway and home delivery calls (if applicable)

Upsell combo offers or daily specials when answering guest queries

Collect guest feedback and maintain service quality reports

Required Skills:

Excellent communication skills in English, Kannada, and Hindi

Customer-first attitude with a pleasant personality

Basic computer knowledge (MS Office, POS systems, etc.)

Multitasking ability and willingness to work in rotating shifts

Knowledge of hotel/restaurant management software is a plus

Preferred Qualifications:

Diploma/Degree in Hospitality, Hotel Management, or related field

Experience in a similar role at a hotel or fine-dining restaurant preferred

Regards

Khushi

9118555971

Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

Day shift
Experience:

Hotel management: 3 years (Required)
Work Location: In person