Job Description

Job description

Profile: Hotel Receptionist

Location: Gurgaon

Experience: 0-5 years

Must be graduate

Salary: 2-3LPA

Job Overview: As a Hotel Receptionist in a hotel, you will be responsible for managing all aspects of the front desk operations to ensure exceptional guest service. You will serve as the face of the hotel, providing a warm and welcoming environment for guests and handling their needs efficiently. Your role will encompass guest relations, reservations management, administrative tasks, and coordination with other hotel departments to ensure a seamless guest experience.

Key Responsibilities:

Guest Relations:

Greet guests with a friendly and welcoming demeanour upon arrival.

Assist guests with check-in and check-out procedures, ensuring accuracy of all guest information.

Handle guest inquiries, requests, and complaints promptly and courteously.

Anticipate guests' needs and provide personalized recommendations for dining, entertainment, and local attractions.

Maintain a professional appearance and demeanor at all times.

Reservations Management:

Manage room reservations, cancellations, and modifications accurately and efficiently.

Utilize hotel management software to update reservation records and maintain accurate guest profiles.

Monitor room availability and communicate effectively with other hotel departments to ensure smooth operations.

Coordinate with sales and marketing teams to maximize room occupancy and revenue.

Front Desk Operations:

Ensure the front desk area is clean, organized, and properly stocked with supplies.

Answer phone calls and respond to emails promptly, providing information and assistance as needed.

Handle cash and credit card transactions securely, collecting payments for accommodations and additional services.

Maintain security measures, including verifying guest identification and issuing room keys.

Coordinate with housekeeping and maintenance staff to ensure rooms are prepared for guest arrival and maintain a high standard of cleanliness and functionality.

Administrative Tasks:

Perform various administrative duties such as filing, data entry, and maintaining guest records.

Prepare daily reports, including occupancy rates, revenue, and guest requests.

Assist with general office tasks as needed, including scheduling and coordinating appointments.

Communication and Coordination:

Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.

Relay messages, requests, and relevant information to appropriate staff members promptly.

Collaborate with housekeeping, maintenance, and F&B teams to fulfill guest requests and resolve issues.

Skills and Qualifications:

Previous experience in a front office or guest service role within the hospitality industry preferred.

Excellent communication and interpersonal skills, with a customer-focused approach.

Strong organizational and multitasking abilities.

Proficiency in computer skills, including MS Office and hotel management software.

Ability to remain calm and courteous under pressure.

Attention to detail and accuracy in handling reservations and financial transactions.

Job Types: Full-time, Permanent

Pay: ?200,000.00 - ?300,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Morning shift

Supplemental pay types:

• Performance bonus

Work Location: In person